Job Description:

Springer’s Jewelers is looking for extraordinary people to join our Bath, ME team as full-time Fine Jewelry Sales Professionals. This is a full-time opportunity with competitive hourly pay, a generous monthly commission structure, and the potential for bonuses and incentives.

Who We’re Looking For:

At Springer's, we know that experience doesn't always equal alignment. That’s why we’re shifting our focus toward finding individuals who demonstrate empathy, drive, and resilience—the core traits of every top-performing sales professional.You donot need fine jewelry experience to apply. If you've built strong client relationships in luxury retail environments (bridal, fashion, cosmetics, automotive, etc.) and are ready to deepen your career in a new, rewarding field, we want to hear from you.

What You’ll Do:

As a Springer's Sales Professional, you will be trusted to deliver a Superior Experience Always to our clients—from first interaction to final purchase and beyond. Your work will include:

• Creating a warm, welcoming environment that puts clients at ease
• Developing meaningful relationships and uncovering client needs through active listening and empathy
• Educating clients about their options and guiding them to the best possible purchase
• Staying curious and engaged with ongoing training, product education, and professional development
• Supporting team goals while delivering personal sales excellence

What You Bring:

• A genuine love for people and a desire to make meaningful connections
• A track record of success in customer-facing or sales roles (luxury retail a plus)
• Resilience and drive—you take feedback well and are eager to grow
• Confidence with communication, both verbal and written
• Availability to work 5 full days per week (Tuesday–Saturday)

Position Details:

• Full-time, 40 hours/week (Tuesday–Saturday)
• Competitive base pay + uncapped commission + bonus opportunities
• Full benefits package
• Retail environment requires extended hours during peak holiday seasons

Why Springer’s?

As a third-generation, family-owned business, Springer's Jewelers is more than a place to work—it’s a place to grow. Our sales professionals are among the best-trained in the industry, and we invest in their long-term success with top-tier education, mentorship, and career development.

About Springer's Jewelers:

Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States.Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.Springer’s Jewelers is an Equal Opportunity Employer.

Job Description:

Springer’s Jewelers is looking for extraordinary people to join our Portland, ME team as full-time Fine Jewelry Sales Professionals. This is a full-time opportunity with competitive hourly pay, a generous monthly commission structure, and the potential for bonuses and incentives.

Who We’re Looking For:

At Springer's, we know that experience doesn't always equal alignment. That’s why we’re shifting our focus toward finding individuals who demonstrate empathy, drive, and resilience—the core traits of every top-performing sales professional.You donot need fine jewelry experience to apply. If you've built strong client relationships in luxury retail environments (bridal, fashion, cosmetics, automotive, etc.) and are ready to deepen your career in a new, rewarding field, we want to hear from you.

What You’ll Do:

As a Springer's Sales Professional, you will be trusted to deliver a Superior Experience Always to our clients—from first interaction to final purchase and beyond. Your work will include:

• Creating a warm, welcoming environment that puts clients at ease
• Developing meaningful relationships and uncovering client needs through active listening and empathy
• Educating clients about their options and guiding them to the best possible purchase
• Staying curious and engaged with ongoing training, product education, and professional development
• Supporting team goals while delivering personal sales excellence

What You Bring:

• A genuine love for people and a desire to make meaningful connections
• A track record of success in customer-facing or sales roles (luxury retail a plus)
• Resilience and drive—you take feedback well and are eager to grow
• Confidence with communication, both verbal and written
• Availability to work 5 full days per week (Tuesday–Saturday)

Position Details:

• Full-time, 40 hours/week (Tuesday–Saturday)
• Competitive base pay + uncapped commission + bonus opportunities
• Full benefits package
• Retail environment requires extended hours during peak holiday seasons

Why Springer’s?

As a third-generation, family-owned business, Springer's Jewelers is more than a place to work—it’s a place to grow. Our sales professionals are among the best-trained in the industry, and we invest in their long-term success with top-tier education, mentorship, and career development.

About Springer's Jewelers:

Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States.Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.Springer’s Jewelers is an Equal Opportunity Employer.

The "Client Experience Coordinator" is responsible for creating a welcoming atmosphere for clients while providing seamless support to the sales team in delivering an exceptional customer experience. This role combines operational efficiency with outstanding client service in a luxury retail environment, ensuring that every guest feels valued and attended to during their visit from start to finish.

PRINCIPAL DUTIES & RESPONSIBILITIES

Client Interaction and Service

• Client Welcoming/Checking In:
• Warmly welcome guests upon entry, ensuring timely and meaningful introductions to the sales team.
• Manage the flow of clients, ensuring walk-ins are appropriately directed to available sales associates.
• Offer jewelry cleaning services and facilitate the inspection process.
• Client Communication:
• Respond promptly to client inquiries via phone and email, maintaining professionalism and brand standards.
• Utilize a welcoming script and maintain an upbeat tone when answering calls.

Sales Support

• POS and Transaction Assistance:
• Proficiently handle POS operations including ringing sales, layaways, special orders, and processing returns/exchanges.
• Manage multiple forms of payment, including Wells Fargo Financing.
• Sales Team Collaboration:
• Assist the sales team during presentations, enhancing the overall customer experience. Including Gift Wrapping at the time of purchase.
• Participate in morning huddles, reviewing daily appointments and staffing needs.

Operational Efficiency & Technology

• Store Preparation and Maintenance:
• Maintain cleanliness and organization of the sales floor, including glass cases, counters, and inventory displays.
• Perform hourly case walks, ensuring all display areas are clean and well-presented.
• Complete daily AM/PM checklists, including restocking supplies (e.g., beverages, gift wrap materials).
• Event Support:
• Collaborate with the Store Manager and Marketing Director on event preparation, creating supply lists and managing logistics.
• Ensure event spaces are organized and ready for guests.

Inventory Management

• Supply and Inventory Coordination:
• Restock necessary supplies for guest services, including gift wrap stations and refreshments.
• Communicate inventory needs to the Store Manager and assist in managing store supplies.

Reporting and Feedback

• Client Experience Tracking:
• Monitor store traffic and client interactions, providing insights to the Retail Operations Manager for continuous improvement.
• Document client feedback and suggest enhancements to the guest experience.

Ongoing Tasks

• Assist with various duties as assigned by the Retail Management Team.
• Participate in training sessions to enhance product knowledge and client service skills.

Expectations and Guidelines

• Maintain a high level of attention to detail in all aspects of the role, particularly in visual merchandising and client interactions.
• Foster a collaborative and supportive environment for the sales team, ensuring that all client appointments and inquiries are handled with care.

PREFERRED EXPERIENCE

• Customer Service Experience: 1-3 years in luxury retail or customer service preferred.
• Systems: Proficient in POS systems and retail inventory management recommended.
• Environment: General understanding of team dynamics and team collaboration. Ability to multi task is fast paced environment.
• Communication Skills: Strong verbal/written communication and interpersonal skills.
• Education: High school diploma required.

POSITION DETAILS

• Work Schedule: Full-time, 40 hours per week, Tuesday-Saturday.
• Compensation: Competitive pay and benefit package.
• Holiday Hours: Retail setting requires extended hours during the holiday season.

About Springer's Jewelers: Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States. Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year. Springer’s Jewelers is an Equal Opportunity Employer.

Summary of the Department:

The Service Intake Coordinator role falls under the Client-Facing Department at Springer’s Jewelers, dedicated to providing a “Superior Experience, Always!” (SEA). This department handles all aspects of client service, including answering phones, qualifying in-store needs, responding to inquiries, and resolving customer concerns in a professional manner. Responsibilities encompass in-store jewelry cleaning, inspections, repair intake, selling repair and jewelry and watch services, repair coordination, liquidation and consignment offers, appraisals, and watch battery replacements.

Summary of the Position:

The Service Intake Coordinator at Springer’s Jewelers is integral to overseeing the jewelry repair process from initial client interaction through to job completion. The ideal candidate will demonstrate a high level of professionalism and exceptional verbal and written communication skills in all client interactions and internal communications. This role demands a robust understanding of jewelry terminology, quality control, and a high level of collaboration with sales and service teams. The candidate should have a proven background in client-facing roles, showcasing excellence in customer service/sales and a strong desire to grow within the company. Adaptability to transition smoothly into a sales-oriented environment through targeted training is essential. Successful candidates will exhibit traits necessary for success in a sales position, including drive, empathy, and resilience. The role requires the ability to manage a variety of tasks efficiently while providing outstanding client service.

Core Responsibilities:

• Assist sales staff with on-site battery changes, pin replacements, and bracelet sizing.
• Handle watch and jewelry repair service intake and selling services within designated time frames.
• Identify and create opportunities to upsell and cross-sell to clients.
• Assist with onsite liquidation offers, using diagnostic equipment and entering information into the system accurately.
• Maintain a clean, organized, and well-stocked intake counter and contribute to the overall cleanliness of the store.
• Provide consistent coverage at the intake desk to assist clients promptly and collaborate with sales team members to ensure a superior client experience.

Ongoing/Miscellaneous Tasks:

• Support Service staff with administrative duties as needed.
• Assist with point-of-sale setup, closing, and transactions when required.
• Utilize Springer’s technology platforms and participate in regular meetings and updates.

Preferred Experience:

• 3+ years of experience in customer service or client-facing roles.
• Ability to manage multiple projects, think proactively, and solve problems independently.
• General understanding of team dynamics and principles.
• Strong verbal and written communication skills for interacting with various departments.
• High school diploma required.

Position Details:

• Type: Full-Time
• Hours: 40 hours per week, Tuesday-Saturday
• Compensation: Competitive pay and benefits package
• Note: Extended hours required during the holiday season

About Springer’s Jewelers:

Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high-quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and one of the oldest fine jewelers in the United States. Springer’s Jewelers takes pride in its company culture, which consists of an employee-driven, fun, fast-paced, and thriving work environment. We offer competitive pay and a rich benefits package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company-wide gross profit goals set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.Springer’s Jewelers is an Equal Opportunity Employer.

How to Apply: 

Please submit your resume and cover letter to renee@springersjewelers.com with the subject line "Portland Service Intake Role"

Job Description:

Springer’s Jewelers is looking for extraordinary people to join our Portsmouth, NH team as full-time Fine Jewelry Sales Professionals. This is a full-time opportunity with competitive hourly pay, a generous monthly commission structure, and the potential for bonuses and incentives.

Who We’re Looking For:

At Springer's, we know that experience doesn't always equal alignment. That’s why we’re shifting our focus toward finding individuals who demonstrate empathy, drive, and resilience—the core traits of every top-performing sales professional.You donot need fine jewelry experience to apply. If you've built strong client relationships in luxury retail environments (bridal, fashion, cosmetics, automotive, etc.) and are ready to deepen your career in a new, rewarding field, we want to hear from you.

What You’ll Do:

As a Springer's Sales Professional, you will be trusted to deliver a Superior Experience Always to our clients—from first interaction to final purchase and beyond. Your work will include:

• Creating a warm, welcoming environment that puts clients at ease
• Developing meaningful relationships and uncovering client needs through active listening and empathy
• Educating clients about their options and guiding them to the best possible purchase
• Staying curious and engaged with ongoing training, product education, and professional development
• Supporting team goals while delivering personal sales excellence

What You Bring:

• A genuine love for people and a desire to make meaningful connections
• A track record of success in customer-facing or sales roles (luxury retail a plus)
• Resilience and drive—you take feedback well and are eager to grow
• Confidence with communication, both verbal and written
• Availability to work 5 full days per week (Tuesday–Saturday)

Position Details:

• Full-time, 40 hours/week (Tuesday–Saturday)
• Competitive base pay + uncapped commission + bonus opportunities
• Full benefits package
• Retail environment requires extended hours during peak holiday seasons

Why Springer’s?

As a third-generation, family-owned business, Springer's Jewelers is more than a place to work—it’s a place to grow. Our sales professionals are among the best-trained in the industry, and we invest in their long-term success with top-tier education, mentorship, and career development.

About Springer's Jewelers:

Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States.Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.Springer’s Jewelers is an Equal Opportunity Employer.

While most of our hiring happens at the store level, we occasionally recruit for company-wide roles that support our full team- from product and operations to marketing and leadership. These positions may be based out of one of our store locations or corporate home office, work in a hybrid capacity, or travel between locations as needed. When available, openings will be listed here.

If you don’t see a role that fits your background or goals, we still welcome hearing from you. You’re invited to submit a resume and cover letter detailing your career aspirations and the kind of work you hope to do in your next chapter.