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FAQ

Since 1870, Springer’s Jewelers has celebrated our clientele’s most important life moments. We are Maine’s oldest operating jewelry store and one of the oldest fine jewelers in the United States. We aim to bring that same experience to customers shopping with us online. We're the same fine jeweler - now from the convenience of your home (or pocket).

Returns & Exchanges

What is your Return Policy?

You have 30 days from your purchase to return your item for a full return (minus any shipping charges).

Certain items, however, may not be returned:

  • Personalized items (ie. sized rings, engraved or monogrammed items)
  • Special Orders (items that must be ordered in a special size or items that we do not normally stock).
  • Watches may only be returned if they are unworn and returned in their original packaging, with the original box and all original documentation enclosed.
What is your Exchange Policy?

You have 60 days from your purchase to exchange your item for a store credit (minus any shipping charges).

Certain items, however, may not be exchanged:

  • Personalized items (ie. sized rings, engraved or monogrammed items)
  • Special Orders (items that must be ordered in a special size or items that we do not normally stock).
  • Watches may only be returned if they are unworn and returned in their original packaging, with the original box and all original documentation enclosed.

Ring Sizings

The ring I want to purchase is not in my ring size. Can you size it?

Every ring fits every finger differently. We try our best to keep our in-stock merchandise consistent with ladies rings sized at 6.5 and men’s rings sized at 10. See a ring you love that’s not in your size? No problem. We offer complimentary ring sizing on any full-priced purchase, up to 1 full size larger and unlimited smaller. Just make note of your ring size in your order comments section at checkout. Please note that shipping may be delayed on certain ring sizes and styles and some rings cannot be sized (see below). Either way, we will be in touch if there are any delays or issues with your sizing request.

Why can't some rings be sized?

Most rings can be altered to fit your finger size, but due to the unique nature of some Estate pieces, such as eternity diamond rings and tension bands, we cannot modify these rings without compromising the integrity of the jewelry.

Why can't some rings be sized?

Most rings can be altered to fit your finger size, but due to the unique nature of some Estate pieces, such as eternity diamond rings and tension bands, we cannot modify these rings without compromising the integrity of the jewelry.

Online Shopping & Shipping

When will I be charged for my order?

Your credit card will be charged as soon as you submit your order.

What if an item is no longer available after I check out?

Due to the unique nature of our jewelry, quantities are often limited. While we do our best to keep our online inventory current, some items may become unavailable after you checkout. In that event, your credit card will be refunded for the purchase amount and your personal Online Shopping Concierge will be in touch with alternate options.

The ring I want to purchase is not in my ring size. Can you size it?

Every ring fits every finger differently. We try our best to keep our in-stock merchandise consistent with ladies rings sized at 6.5 and men’s rings sized at 10. See a ring you love that’s not in your size? No problem. Just contact your Online Shopping Concierge and they’ll be happy to special order the ring in your size. Please note that shipping may be delayed on certain ring sizes and styles and some estate rings cannot be sized (see below).

What if I am missing items from my order?

If you did not receive your entire order, the remaining item(s) may be arriving in a separate shipment. View your shipping confirmation to verify which item(s) may have shipped separately. You may check the status of your order at any time by logging in to your account and viewing your recent orders.

What if there is a problem with my order?

Your satisfaction is our top priority, and we want your shopping experience to be perfect. If you see an issue with your order, email us at onlinesupport@springersjewelers.com immediately and we will do our best to remedy the situation.

Will I have to sign for my package?

Please note that all packages with a value of over $500 will require a signature, so make sure you are shipping it to a place where someone can sign for it, such as your workplace. If you are not able to sign for it, you can always pick it up at your local post office. Further instructions with how to do this will be left when they attempt to deliver the package.

Do you ship internationally?

Springer's Jewelers now ships to Canada - and more countries are coming soon! Our international shipping rates are calculated at checkout based on your location.

How long will it take for me to receive my order?

We do our best to get you your order without delay. We ship Tuesday - Friday and in-stock items typically take 1-2 business days to process and an additional 1-3 days to ship. Need it sooner? All orders can be upgraded to priority and overnight shipping.

How do I return my order?

We are sorry it didn’t work out. If you wish to return your item via the mail within 30 days of delivery for full refund minus any shipping charges, you must contact us by emailing us at onlinesupport@springersjewelers.com. You will be emailed a USPS prepaid shipping label for your convenience. Upon receipt and inspection of the returned merchandise, your refund will be credited back to you on the method of payment used in the original purchase whenever possible. You may also wish to return or exchange your merchandise to any of our three locations.

Certain items, however, may not be returned:

  • Personalized items (ie. sized rings, engraved or monogrammed items)
  • Special Orders (items that must be ordered in a special size or items that we do not normally stock).
  • Watches may only be returned if they are unworn and returned in their original packaging, with the original box and all original documentation enclosed.

Please see our complete Return Policy for additional information regarding your return.

With hundreds of jewelry stores online, why shop at Springer's Jewelers?

With complimentary shipping, returns, purchase sizing, and insurance cost documentation, Springer’s Jewelers provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States.

What is the best way to find additional information about a piece of merchandise or a brand?

The most convenient method of obtaining additional product information is to email your questions to onlinesupport@springersjewelers.com. If you would like to see the item in one of our stores, click "See In Store" on the product page to request an appointment in store.

Do you carry additional styles in your stores?

Most of the styles and brands that are displayed in our fine jewelry stores are available for purchase on this site. If there are specific brands that restrict the sale of their merchandise, our staff is highly trained and can offer additional assistance in the stores, as well as show the complete collection of jewelry and timepieces we carry. We highly recommend browsing online and in the store to view our full collection, speak with an educated Fine Jewelry Professional, and use the most comfortable method of purchasing your jewelry and timepiece. If you are still looking for that something uniquely special and distinctive, you can schedule an appointment with one of our Fine Jewelry Professionals to discuss the design and manufacture of a custom piece of fine jewelry. Simply book an appointment and we will have one of our Fine Jewelry Professionals follow up with you.


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We offer fast shipping Tuesday - Friday.

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