Job Description:

Springer’s Jewelers is looking for extraordinary people to join our Bath, ME team as full-time Fine Jewelry Sales Professionals. This is a full-time opportunity with competitive hourly pay, a generous monthly commission structure, and the potential for bonuses and incentives.

Who We’re Looking For:

At Springer's, we know that experience doesn't always equal alignment. That’s why we’re shifting our focus toward finding individuals who demonstrate empathy, drive, and resilience—the core traits of every top-performing sales professional.You donot need fine jewelry experience to apply. If you've built strong client relationships in luxury retail environments (bridal, fashion, cosmetics, automotive, etc.) and are ready to deepen your career in a new, rewarding field, we want to hear from you.

What You’ll Do:

As a Springer's Sales Professional, you will be trusted to deliver a Superior Experience Always to our clients—from first interaction to final purchase and beyond. Your work will include:

• Creating a warm, welcoming environment that puts clients at ease
• Developing meaningful relationships and uncovering client needs through active listening and empathy
• Educating clients about their options and guiding them to the best possible purchase
• Staying curious and engaged with ongoing training, product education, and professional development
• Supporting team goals while delivering personal sales excellence

What You Bring:

• A genuine love for people and a desire to make meaningful connections
• A track record of success in customer-facing or sales roles (luxury retail a plus)
• Resilience and drive—you take feedback well and are eager to grow
• Confidence with communication, both verbal and written
• Availability to work 5 full days per week (Tuesday–Saturday)

Position Details:

• Full-time, 40 hours/week (Tuesday–Saturday)
• Competitive base pay + uncapped commission + bonus opportunities
• Full benefits package
• Retail environment requires extended hours during peak holiday seasons

Why Springer’s?

As a third-generation, family-owned business, Springer's Jewelers is more than a place to work—it’s a place to grow. Our sales professionals are among the best-trained in the industry, and we invest in their long-term success with top-tier education, mentorship, and career development.

About Springer's Jewelers:

Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States.Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.Springer’s Jewelers is an Equal Opportunity Employer.

About Springer’s Jewelers

Since 1870, Springer’s Jewelers has been New England’s trusted destination for fine jewelry, timepieces, and unmatched client service. As one of the oldest fine jewelers in the United States, we are proud of our heritage and equally committed to innovation, excellence, and growth. Our service departments are a cornerstone of our reputation, ensuring every client’s most treasured pieces are maintained to the highest standards.

Who We’re Looking For

Springer’s is always seeking skilled watchmakers and watch technicians — from early-career professionals eager to learn, to seasoned experts with certifications and extensive experience. If you are passionate about horology, precision craftsmanship, and luxury service, we want to meet you.

Our ideal candidates bring:

• Technical training or experience in the repair and servicing of fine timepieces.
• Familiarity with Swiss timepiece standards; luxury brand experience is a strong plus.
• The ability to diagnose, disassemble, repair, refinish, and reassemble watches to the highest quality standards.
• Strong attention to detail and a commitment to excellence.
• Clear, professional communication skills when working with sales staff, coordinators, and clients.

What You’ll Do

Depending on your level of experience, responsibilities may include:

• Inspecting and diagnosing timepieces to create accurate service estimates.
• Performing in-house repairs, maintenance, refinishing, and assembly.
• Testing and calibrating watches to ensure accuracy and performance.
• Refinishing cases and bracelets to meet brand standards.
• Collaborating with our service coordinators and sales team to provide a seamless client experience.
• Maintaining a clean, organized, and well-equipped workbench and repair environment.

Opportunities at Springer’s

• For entry-level technicians: hands-on training and mentorship with experienced watchmakers.
• For certified and senior watchmakers: opportunities to work with Swiss luxury timepieces, achieve and maintain certifications, and contribute to building one of New England’s leading service departments.
• For all: a supportive, collaborative culture, competitive compensation, and a full benefits package, including eligibility for company-wide profit sharing.

Why Join Us

At Springer’s, you’ll be part of a legacy brand with a reputation built on trust, craftsmanship, and client relationships. We provide a professional environment where watchmakers and technicians can do their best work, with the tools, support, and respect they deserve.

If you’re ready to bring your skills — and your passion for fine timepieces — to a family-owned jeweler that values precision, tradition, and growth, we’d love to hear from you.

Apply anytime. Even if we are not currently hiring for your exact role, we are always open to conversations with talented watchmakers and technicians.

Job Description:

Springer’s Jewelers is looking for extraordinary people to join our Portland, ME team as full-time Fine Jewelry Sales Professionals. This is a full-time opportunity with competitive hourly pay, a generous monthly commission structure, and the potential for bonuses and incentives.

Who We’re Looking For:

At Springer's, we know that experience doesn't always equal alignment. That’s why we’re shifting our focus toward finding individuals who demonstrate empathy, drive, and resilience—the core traits of every top-performing sales professional.You donot need fine jewelry experience to apply. If you've built strong client relationships in luxury retail environments (bridal, fashion, cosmetics, automotive, etc.) and are ready to deepen your career in a new, rewarding field, we want to hear from you.

What You’ll Do:

As a Springer's Sales Professional, you will be trusted to deliver a Superior Experience Always to our clients—from first interaction to final purchase and beyond. Your work will include:

• Creating a warm, welcoming environment that puts clients at ease
• Developing meaningful relationships and uncovering client needs through active listening and empathy
• Educating clients about their options and guiding them to the best possible purchase
• Staying curious and engaged with ongoing training, product education, and professional development
• Supporting team goals while delivering personal sales excellence

What You Bring:

• A genuine love for people and a desire to make meaningful connections
• A track record of success in customer-facing or sales roles (luxury retail a plus)
• Resilience and drive—you take feedback well and are eager to grow
• Confidence with communication, both verbal and written
• Availability to work 5 full days per week (Tuesday–Saturday)

Position Details:

• Full-time, 40 hours/week (Tuesday–Saturday)
• Competitive base pay + uncapped commission + bonus opportunities
• Full benefits package
• Retail environment requires extended hours during peak holiday seasons

Why Springer’s?

As a third-generation, family-owned business, Springer's Jewelers is more than a place to work—it’s a place to grow. Our sales professionals are among the best-trained in the industry, and we invest in their long-term success with top-tier education, mentorship, and career development.

About Springer's Jewelers:

Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States.Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.Springer’s Jewelers is an Equal Opportunity Employer.

The "Client Experience Coordinator" is responsible for creating a welcoming atmosphere for clients while providing seamless support to the sales team in delivering an exceptional customer experience. This role combines operational efficiency with outstanding client service in a luxury retail environment, ensuring that every guest feels valued and attended to during their visit from start to finish.

PRINCIPAL DUTIES & RESPONSIBILITIES

Client Interaction and Service

• Client Welcoming/Checking In:
• Warmly welcome guests upon entry, ensuring timely and meaningful introductions to the sales team.
• Manage the flow of clients, ensuring walk-ins are appropriately directed to available sales associates.
• Offer jewelry cleaning services and facilitate the inspection process.
• Client Communication:
• Respond promptly to client inquiries via phone and email, maintaining professionalism and brand standards.
• Utilize a welcoming script and maintain an upbeat tone when answering calls.

Sales Support

• POS and Transaction Assistance:
• Proficiently handle POS operations including ringing sales, layaways, special orders, and processing returns/exchanges.
• Manage multiple forms of payment, including Wells Fargo Financing.
• Sales Team Collaboration:
• Assist the sales team during presentations, enhancing the overall customer experience. Including Gift Wrapping at the time of purchase.
• Participate in morning huddles, reviewing daily appointments and staffing needs.

Operational Efficiency & Technology

• Store Preparation and Maintenance:
• Maintain cleanliness and organization of the sales floor, including glass cases, counters, and inventory displays.
• Perform hourly case walks, ensuring all display areas are clean and well-presented.
• Complete daily AM/PM checklists, including restocking supplies (e.g., beverages, gift wrap materials).
• Event Support:
• Collaborate with the Store Manager and Marketing Director on event preparation, creating supply lists and managing logistics.
• Ensure event spaces are organized and ready for guests.

Inventory Management

• Supply and Inventory Coordination:
• Restock necessary supplies for guest services, including gift wrap stations and refreshments.
• Communicate inventory needs to the Store Manager and assist in managing store supplies.

Reporting and Feedback

• Client Experience Tracking:
• Monitor store traffic and client interactions, providing insights to the Retail Operations Manager for continuous improvement.
• Document client feedback and suggest enhancements to the guest experience.

Ongoing Tasks

• Assist with various duties as assigned by the Retail Management Team.
• Participate in training sessions to enhance product knowledge and client service skills.

Expectations and Guidelines

• Maintain a high level of attention to detail in all aspects of the role, particularly in visual merchandising and client interactions.
• Foster a collaborative and supportive environment for the sales team, ensuring that all client appointments and inquiries are handled with care.

PREFERRED EXPERIENCE

• Customer Service Experience: 1-3 years in luxury retail or customer service preferred.
• Systems: Proficient in POS systems and retail inventory management recommended.
• Environment: General understanding of team dynamics and team collaboration. Ability to multi task is fast paced environment.
• Communication Skills: Strong verbal/written communication and interpersonal skills.
• Education: High school diploma required.

POSITION DETAILS

• Work Schedule: Full-time, 40 hours per week, Tuesday-Saturday.
• Compensation: Competitive pay and benefit package.
• Holiday Hours: Retail setting requires extended hours during the holiday season.

About Springer's Jewelers: Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States. Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year. Springer’s Jewelers is an Equal Opportunity Employer.

About Springer’s Jewelers

Since 1870, Springer’s Jewelers has been New England’s trusted destination for fine jewelry, timepieces, and unmatched client service. As one of the oldest fine jewelers in the United States, we are proud of our heritage and equally committed to innovation, excellence, and growth. Our service departments are a cornerstone of our reputation, ensuring every client’s most treasured pieces are maintained to the highest standards.

Who We’re Looking For

Springer’s is always seeking skilled watchmakers and watch technicians — from early-career professionals eager to learn, to seasoned experts with certifications and extensive experience. If you are passionate about horology, precision craftsmanship, and luxury service, we want to meet you.

Our ideal candidates bring:

• Technical training or experience in the repair and servicing of fine timepieces.
• Familiarity with Swiss timepiece standards; luxury brand experience is a strong plus.
• The ability to diagnose, disassemble, repair, refinish, and reassemble watches to the highest quality standards.
• Strong attention to detail and a commitment to excellence.
• Clear, professional communication skills when working with sales staff, coordinators, and clients.

What You’ll Do

Depending on your level of experience, responsibilities may include:

• Inspecting and diagnosing timepieces to create accurate service estimates.
• Performing in-house repairs, maintenance, refinishing, and assembly.
• Testing and calibrating watches to ensure accuracy and performance.
• Refinishing cases and bracelets to meet brand standards.
• Collaborating with our service coordinators and sales team to provide a seamless client experience.
• Maintaining a clean, organized, and well-equipped workbench and repair environment.

Opportunities at Springer’s

• For entry-level technicians: hands-on training and mentorship with experienced watchmakers.
• For certified and senior watchmakers: opportunities to work with Swiss luxury timepieces, achieve and maintain certifications, and contribute to building one of New England’s leading service departments.
• For all: a supportive, collaborative culture, competitive compensation, and a full benefits package, including eligibility for company-wide profit sharing.

Why Join Us

At Springer’s, you’ll be part of a legacy brand with a reputation built on trust, craftsmanship, and client relationships. We provide a professional environment where watchmakers and technicians can do their best work, with the tools, support, and respect they deserve.

If you’re ready to bring your skills — and your passion for fine timepieces — to a family-owned jeweler that values precision, tradition, and growth, we’d love to hear from you.

Apply anytime. Even if we are not currently hiring for your exact role, we are always open to conversations with talented watchmakers and technicians.

Job Description:

Springer’s Jewelers is looking for extraordinary people to join our Portsmouth, NH team as full-time Fine Jewelry Sales Professionals. This is a full-time opportunity with competitive hourly pay, a generous monthly commission structure, and the potential for bonuses and incentives.

Who We’re Looking For:

At Springer's, we know that experience doesn't always equal alignment. That’s why we’re shifting our focus toward finding individuals who demonstrate empathy, drive, and resilience—the core traits of every top-performing sales professional.You donot need fine jewelry experience to apply. If you've built strong client relationships in luxury retail environments (bridal, fashion, cosmetics, automotive, etc.) and are ready to deepen your career in a new, rewarding field, we want to hear from you.

What You’ll Do:

As a Springer's Sales Professional, you will be trusted to deliver a Superior Experience Always to our clients—from first interaction to final purchase and beyond. Your work will include:

• Creating a warm, welcoming environment that puts clients at ease
• Developing meaningful relationships and uncovering client needs through active listening and empathy
• Educating clients about their options and guiding them to the best possible purchase
• Staying curious and engaged with ongoing training, product education, and professional development
• Supporting team goals while delivering personal sales excellence

What You Bring:

• A genuine love for people and a desire to make meaningful connections
• A track record of success in customer-facing or sales roles (luxury retail a plus)
• Resilience and drive—you take feedback well and are eager to grow
• Confidence with communication, both verbal and written
• Availability to work 5 full days per week (Tuesday–Saturday)

Position Details:

• Full-time, 40 hours/week (Tuesday–Saturday)
• Competitive base pay + uncapped commission + bonus opportunities
• Full benefits package
• Retail environment requires extended hours during peak holiday seasons

Why Springer’s?

As a third-generation, family-owned business, Springer's Jewelers is more than a place to work—it’s a place to grow. Our sales professionals are among the best-trained in the industry, and we invest in their long-term success with top-tier education, mentorship, and career development.

About Springer's Jewelers:

Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States.Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.Springer’s Jewelers is an Equal Opportunity Employer.

About Springer’s Jewelers

Since 1870, Springer’s Jewelers has been New England’s trusted destination for fine jewelry, timepieces, and unmatched client service. As one of the oldest fine jewelers in the United States, we are proud of our heritage and equally committed to innovation, excellence, and growth. Our service departments are a cornerstone of our reputation, ensuring every client’s most treasured pieces are maintained to the highest standards.

Who We’re Looking For

Springer’s is always seeking skilled watchmakers and watch technicians — from early-career professionals eager to learn, to seasoned experts with certifications and extensive experience. If you are passionate about horology, precision craftsmanship, and luxury service, we want to meet you.

Our ideal candidates bring:

• Technical training or experience in the repair and servicing of fine timepieces.
• Familiarity with Swiss timepiece standards; luxury brand experience is a strong plus.
• The ability to diagnose, disassemble, repair, refinish, and reassemble watches to the highest quality standards.
• Strong attention to detail and a commitment to excellence.
• Clear, professional communication skills when working with sales staff, coordinators, and clients.

What You’ll Do

Depending on your level of experience, responsibilities may include:

• Inspecting and diagnosing timepieces to create accurate service estimates.
• Performing in-house repairs, maintenance, refinishing, and assembly.
• Testing and calibrating watches to ensure accuracy and performance.
• Refinishing cases and bracelets to meet brand standards.
• Collaborating with our service coordinators and sales team to provide a seamless client experience.
• Maintaining a clean, organized, and well-equipped workbench and repair environment.

Opportunities at Springer’s

• For entry-level technicians: hands-on training and mentorship with experienced watchmakers.
• For certified and senior watchmakers: opportunities to work with Swiss luxury timepieces, achieve and maintain certifications, and contribute to building one of New England’s leading service departments.
• For all: a supportive, collaborative culture, competitive compensation, and a full benefits package, including eligibility for company-wide profit sharing.

Why Join Us

At Springer’s, you’ll be part of a legacy brand with a reputation built on trust, craftsmanship, and client relationships. We provide a professional environment where watchmakers and technicians can do their best work, with the tools, support, and respect they deserve.

If you’re ready to bring your skills — and your passion for fine timepieces — to a family-owned jeweler that values precision, tradition, and growth, we’d love to hear from you.

Apply anytime. Even if we are not currently hiring for your exact role, we are always open to conversations with talented watchmakers and technicians.

While most of our hiring happens at the store level, we occasionally recruit for company-wide roles that support our full team- from product and operations to marketing and leadership. These positions may be based out of one of our store locations or corporate home office, work in a hybrid capacity, or travel between locations as needed. When available, openings will be listed here.

If you don’t see a role that fits your background or goals, we still welcome hearing from you. You’re invited to submit a resume and cover letter detailing your career aspirations and the kind of work you hope to do in your next chapter.