Summary of the Position:

As a Springer’s Jewelers Sales Professional, we are the trusted leaders in our professions. We have the highest levels of education and skills, are advanced in the art of selling, carry the most elite and diverse assortment of inventory, and we are at the forefront of the ever-changing retail market. A Springer’s Sales Professional will take on all sales responsibilities in the store that creates a Superior Experience Always for our clients, from generating leads to wrapping up sales, delivering a professional and educational product presentation to customers, and upholding our company values and standards. A Successful Sales Professional is relentlessly focused on continuous improvement and professional development and consistently exceeding the expectations of our clients. 

Job Duties include but are not limited to:

• Create a welcoming environment that makes our clients feel at home and at ease. We use empathy to meet them where they are at the moment. 
• Develop and cultivate strong buying relationships with our clients and bond with them to learn more about their journey and their needs to provide a Superior Experience. 
• Deliver an immersive and shareable customer service experience that ensures ongoing relationships and superior levels of customer satisfaction.
• Work with customers to determine their needs and then educate them about the right product to fit their needs. 
• We are relentless at learning, defining, and exceeding our customer expectations.   We use company literature and available vendor training resources to stay up to date on product features and key selling points to provide our clients a Superior Experience that educates them on their investment and allows them time to provide feedback and additional information  

Required Experience / Qualifications:

• 3-5 years of experience selling fine jewelry and watches, preferably within a luxury or high-end retail environment
• Proven track record of achieving sales quotas
• Demonstrated ability to build and maintain strong client relationships
• Strong verbal and written communication skills
• Ability to work 5 full days (40 hours) each week, Tuesday through Saturday
• High school diploma or equivalent

Position Details:

• Full-time, 40 hours per week (Tuesday-Saturday)
• Competitive pay and benefit package
• Retail setting requires extended hours during the holiday season

About Springer's Jewelers:

Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States.

Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.

Springer’s Jewelers is an Equal Opportunity Employer.

Summary of the Position:

As a Springer’s Jewelers Sales Professional, we are the trusted leaders in our professions. We have the highest levels of education and skills, are advanced in the art of selling, carry the most elite and diverse assortment of inventory, and we are at the forefront of the ever-changing retail market. A Springer’s Sales Professional will take on all sales responsibilities in the store that creates a Superior Experience Always for our clients, from generating leads to wrapping up sales, delivering a professional and educational product presentation to customers, and upholding our company values and standards. A Successful Sales Professional is relentlessly focused on continuous improvement and professional development and consistently exceeding the expectations of our clients. 

Job Duties include but are not limited to:

• Create a welcoming environment that makes our clients feel at home and at ease. We use empathy to meet them where they are at the moment. 
• Develop and cultivate strong buying relationships with our clients and bond with them to learn more about their journey and their needs to provide a Superior Experience. 
• Deliver an immersive and shareable customer service experience that ensures ongoing relationships and superior levels of customer satisfaction.
• Work with customers to determine their needs and then educate them about the right product to fit their needs. 
• We are relentless at learning, defining, and exceeding our customer expectations.   We use company literature and available vendor training resources to stay up to date on product features and key selling points to provide our clients a Superior Experience that educates them on their investment and allows them time to provide feedback and additional information  

Required Experience / Qualifications:

• 3-5 years of experience selling fine jewelry and watches, preferably within a luxury or high-end retail environment
• Proven track record of achieving sales quotas
• Demonstrated ability to build and maintain strong client relationships
• Strong verbal and written communication skills
• Ability to work 5 full days (40 hours) each week, Tuesday through Saturday
• High school diploma or equivalent

Position Details:

• Full-time, 40 hours per week (Tuesday-Saturday)
• Competitive pay and benefit package
• Retail setting requires extended hours during the holiday season

About Springer's Jewelers:

Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States.

Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.

Springer’s Jewelers is an Equal Opportunity Employer.

SUMMARY OF THE POSITION 

Retail Operations Managers are pivotal in ensuring that retail stores function efficiently and effectively, providing a high-quality shopping experience for customers. They oversee various aspects of store operations, from managing staff and inventory to technology and security and implementing strategies to drive profitability. Their role requires a balance of leadership, strategic thinking, and a hands-on approach to managing the day-to-day operations while aligning with the broader goals of the retail organization. 

PRINCIPAL DUTIES & RESPONSIBILITIES 

Inventory and Store Operations Management: 

• Inventory Control: 
• Deliverables: Oversee and ensure accurate inventory counts, stock transfers, and receiving of replenishments. Implement and maintain efficient inventory procedures to prevent discrepancies and optimize stock levels. 
• Responsibilities: Conduct regular inventory audits, manage special orders and memo inventory, and handle diamond verification and lay-a-way reconciliations. 
• Security & Technology Oversight: 
• Deliverables: Maintain a secure store environment through effective monitoring and implementation of security & technology protocols. Ensure that all security procedures are adhered to and address any security issues promptly. 
• Responsibilities: Oversee the store’s security systems, manage access controls, technology and investigate and resolve security incidents. 
• Sales, Service and Client Experience Support: 
• Deliverables: Provide backup support to the Store Management team in all sales, service and client experience functions. Ensure that the sales floor is adequately staffed and that team members are supported in delivering exceptional client experiences – in the event that the Store Manager or Service Manager is not present and available. 
• Responsibilities: Assist in managing sales operations, address client concerns, and support the sales team in providing superior service. 
• Store Operations: 
• Deliverables: Ensure smooth store operations by managing back-office procedures, including opening and closing procedures, and maintaining office supplies and client experience items. 
• Responsibilities: Oversee the organization of donated items, support instore trunk shows, and manage office and client experience supplies. 

Team Leadership and Development: 

• Deliverables: Lead and develop a high-performing team by providing training, coaching, and performance feedback. Foster a collaborative environment that promotes teamwork and employee engagement. 
• Responsibilities: Conduct regular team meetings, address performance issues, and implement training programs to enhance team capabilities and store performance. 

Communication and Coordination: 

• Deliverables: Act as the primary point of contact for communication between the sales team and inventory department. Ensure that sales and inventory needs are addressed promptly and effectively. 
• Responsibilities: Establish and maintain effective communication channels, gather and relay feedback from the sales floor, and coordinate with other departments to resolve issues and improve processes. 

 

PREFERRED EXPERIENCE 

 

• Retail Experience: 5+ years of experience in a retail environment, with a strong understanding of retail operations, inventory management, and security procedures. 
• Management Experience: 3+ years of management experience, including team leadership, training, and performance management. 
• Skills: Ability to manage multiple projects, solve problems proactively, and work collaboratively in a team environment. 
• Communication Skills: Strong verbal and written communication skills with the ability to interact effectively with various departments and clients. 
• Education: High school diploma required; additional education or certification in retail management is a plus. 

POSITION DETAILS 

• Work Schedule: Full-time, 40 hours per week, Tuesday-Saturday. 
• Compensation: Competitive pay and benefit package. 
• Holiday Hours: Retail setting requires extended hours during the holiday season. 

About Springer's Jewelers: 

Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States.  Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.  Springer’s Jewelers is an Equal Opportunity Employer. 

Join our team as a Retail Operations Manager and play a crucial role in ensuring efficient store operations, excellent client service, and effective inventory management! 

Summary of the Position:

As a Springer’s Jewelers Sales Professional, we are the trusted leaders in our professions. We have the highest levels of education and skills, are advanced in the art of selling, carry the most elite and diverse assortment of inventory, and we are at the forefront of the ever-changing retail market. A Springer’s Sales Professional will take on all sales responsibilities in the store that creates a Superior Experience Always for our clients, from generating leads to wrapping up sales, delivering a professional and educational product presentation to customers, and upholding our company values and standards. A Successful Sales Professional is relentlessly focused on continuous improvement and professional development and consistently exceeding the expectations of our clients. 

Job Duties include but are not limited to:

• Create a welcoming environment that makes our clients feel at home and at ease. We use empathy to meet them where they are at the moment. 
• Develop and cultivate strong buying relationships with our clients and bond with them to learn more about their journey and their needs to provide a Superior Experience. 
• Deliver an immersive and shareable customer service experience that ensures ongoing relationships and superior levels of customer satisfaction.
• Work with customers to determine their needs and then educate them about the right product to fit their needs. 
• We are relentless at learning, defining, and exceeding our customer expectations.   We use company literature and available vendor training resources to stay up to date on product features and key selling points to provide our clients a Superior Experience that educates them on their investment and allows them time to provide feedback and additional information  

Required Experience / Qualifications:

• 3-5 years of experience selling fine jewelry and watches, preferably within a luxury or high-end retail environment
• Proven track record of achieving sales quotas
• Demonstrated ability to build and maintain strong client relationships
• Strong verbal and written communication skills
• Ability to work 5 full days (40 hours) each week, Tuesday through Saturday
• High school diploma or equivalent

Position Details:

• Full-time, 40 hours per week (Tuesday-Saturday)
• Competitive pay and benefit package
• Retail setting requires extended hours during the holiday season

About Springer's Jewelers:

Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States.

Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.

Springer’s Jewelers is an Equal Opportunity Employer.

Job Description:
Springer’s Jewelers is hiring a full-time Jewelry Repair Coordinator to join our Portsmouth, NH team. This client-facing role is ideal for someone who thrives on attention to detail, seamless multitasking, and delivering an exceptional customer experience. If you have a strong knowledge of fine jewelry, excellent communication skills, and a passion for providing thoughtful, professional service, we encourage you to apply.

Summary of the Position:
The Jewelry Repair Coordinator oversees all aspects of our jewelry repair process—from client intake to final quality control. This role plays a key part in ensuring our “Superior Experience Always” (SEA) promise is fulfilled for each client. You’ll act as the primary point of contact for repair-related inquiries, work directly with internal departments and external vendors, and help drive customer satisfaction through efficient service, upselling opportunities, and clear communication.

Key Responsibilities include, but are not limited to:

• Facilitate all incoming and outgoing jewelry repairs, including accurate intake, documentation, and vendor coordination
• Perform initial and final inspections to ensure high-quality repairs and client satisfaction
• Enter repair information into S2K with accurate details, pricing, and images
• Communicate with customers and internal team members about repair status, estimates, and timelines
• Support service intake duties such as battery changes, bracelet sizing, and pin replacements
• Assist with estate liquidation offers using diagnostic tools and in-system entry
• Maintain cleanliness, organization, and proper stocking of the service intake area
• Provide consistent front-of-house coverage and collaborate with teammates to ensure seamless operations
• Serve as the backup to the Watch Repair Coordinator as needed
• Contribute to daily operations including responding to emails, attending meetings, updating logs, and managing calendar/timecard systems

Required Experience / Qualifications:

• 1–3 years of experience in a fine jewelry or repair-related role strongly preferred
• Strong understanding of jewelry terminology and quality control standards
• Excellent communication and multitasking skills
• Comfort with technology platforms (email, POS systems, document sharing, task management tools)
• Ability to thrive in a client-facing environment and handle multiple priorities with care and accuracy
• High school diploma or equivalent

Position Details:

• Full-time, 40 hours per week (Tuesday–Saturday)
• Competitive hourly pay depending on experience
• Generous benefits package including health, dental, vision, PTO, 401(k) with matching, and more
• Retail setting requires extended hours during the holiday season

About Springer’s Jewelers:
Springer’s Jewelers is a coastal New England, family-owned chain of fine jewelry stores with over 150 years of history. As Maine’s oldest operating jewelry store—and one of the oldest in the U.S.—we take pride in celebrating life’s most meaningful moments with our clients. Our employee-driven culture is fun, fast-paced, and grounded in our core values of trust, excellence, and care.

At Springer’s, every employee has the opportunity to earn an annual bonus based on company performance and is eligible for a portion of our annual profit-sharing pool. We believe in investing in our team—and in creating roles that allow our people to grow their careers in meaningful ways.

Springer’s Jewelers is an Equal Opportunity Employer.