CAREERS

Summary of the Position:

As a Springer’s Jewelers Sales Professional, we are the trusted leaders in our professions. We have the highest levels of education and skills, are advanced in the art of selling, carry the most elite and diverse assortment of inventory, and we are at the forefront of the ever-changing retail market. A Springer’s Sales Professional will take on all sales responsibilities in the store that creates a Superior Experience Always for our clients, from generating leads to wrapping up sales, delivering a professional and educational product presentation to customers, and upholding our company values and standards. A Successful Sales Professional is relentlessly focused on continuous improvement and professional development and consistently exceeding the expectations of our clients. 

Job Duties include but are not limited to:

• Create a welcoming environment that makes our clients feel at home and at ease. We use empathy to meet them where they are at the moment. 
• Develop and cultivate strong buying relationships with our clients and bond with them to learn more about their journey and their needs to provide a Superior Experience. 
• Deliver an immersive and shareable customer service experience that ensures ongoing relationships and superior levels of customer satisfaction.
• Work with customers to determine their needs and then educate them about the right product to fit their needs. 
• We are relentless at learning, defining, and exceeding our customer expectations.   We use company literature and available vendor training resources to stay up to date on product features and key selling points to provide our clients a Superior Experience that educates them on their investment and allows them time to provide feedback and additional information  

Preferred Experience / Qualifications:

• 3-5 years of retails sales, preferably high-end or luxury retail items

• Ability to work 5 full days (40 hours) each week between Tuesday through Saturday

• General understanding of the principles of retail sales

• Strong verbal and written communication skills

• Customer Service Experience

• High school diploma required

• Proven track record in achieving sales quotas

Position Details:

• Full-time, 40 hours per week (Tuesday-Saturday)
• Competitive pay and benefit package
• Retail setting requires extended hours during the holiday season

About Springer's Jewelers:

Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States.

Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.

Springer’s Jewelers is an Equal Opportunity Employer.

To Apply:

Please email your cover letter, resume and job application to kelly@springersjewelers.com

Summary of Position:  

Using gemological and jewelry knowledge and expertise to serve clients.

The Jewelry Appraiser/Buyer for Springer’s Jewelers will evaluate and identify jewelry, gemstone, watches, and other fine items for Insurance Appraisal Documents and Estate Buying purposes. In addition to accurately identifying and evaluating jewelry, gemstones, watches, and other fine items for professional appraisals and liquidation offer evaluations, this position is amongst our highly specialized team members who can offer immediate service and repair evaluations and facilitation, and diamond grading to clients and team members.

Job Duties include but are not limited to:

• Prepares formal appraisals and/or liquidation and consignment offers on jewelry, and watches, identifies and grades stones, and conducts tests on stones and metals; uses gemological tools such as leverage gauge, microscope, loupe, refractometer, polariscope, diamond light, UV lamp, scales, lab book reference material, etc., as required for proper gem identification, and GIA and AGS standards.

• Communicates with co-workers, clients, personal representatives, legal representation, and insurance company representatives regarding appraisal and liquidation and/or consignment offer details.

• Answers customer inquiries concerning appraisal procedures. Communicate the amount of time necessary to complete an outside appraisal depending upon the complexity and the number of items.

• Using Springer’s pricing guidelines and standards to establish values for insider and outside appraisal items.

• Updates previous appraisals (inside and outside). Investigates and analyzes computer data, bill of sale documents verifies merchandise, and determines new values. Updates name changes, address changes, name transfers to new owners, etc. Communicates any appraisal variances to sales associates, customer service associates, or clients directly.

• Assists jewelers and associates with questions and requests regarding loose diamonds and colored stones needed for repair and sales development and/or completion. Matches type, size, shape, and color of gemstones according to job instructions. Notes stone details, costs, and price for final processing.

• Updates job records and computer data with appropriate information

• Photographing the items and saving to Springer’s database

• Maintain strict confidentiality and have high ethical standards and integrity

Preferred Experience / Qualifications:

• Jewelry/Retail, Customer Service, Detail Oriented, Strong computer, written, and verbal communication skills.
• High school diploma required
• GIA Certifications
• Insurance Appraisal Experience
• Excellent oral and written communication skills

Position Details:

• Full-time, 40 hours per week
• Competitive pay and benefit package
• Retail setting requires extended hours during the holiday season

About Springer's Jewelers:

Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States.

Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.

Springer’s Jewelers is an Equal Opportunity Employer.

To Apply:

Please email your cover letter, resume and job application to kate@springersjewelers.com.

Summary of Position:  

A Bench Jeweler position for Springer’s Jewelers includes repairing, estimating, cleaning, and inspecting our client’s jewelry, our stock merchandise, and our estate merchandise. Bench Jewelers are proficient in working in sterling silver, platinum, gold, and some palladium jewelry. Jewelers are accomplished in stone setting both diamonds and colored stones, round and fancy shapes, and in all techniques (i.e. prong, bezel, channel, flush). Jewelers are also capable of communicating effectively with sales staff as well as customers and are able to comply with the tasks given. Jewelers are responsible for meeting all repair and production deadlines while ensuring product and service quality.

Job Duties include but are not limited to:

• Evaluating and estimating incoming repair jobs
• Completing Customer Repair, Stock or Estate jobs by the noted due date
• Operating the Laser Welder, torches, steamer, ultrasonic, buffers and rhodium station
• Proper opening and shut down of the shop equipment
• Notating if additional/alternative work is required on incoming repairs

Preferred Experience / Qualifications:

• 3- 5+ years bench jewelry experience
• Consistently demonstrates high quality work
• Attention to detail
• Strong work ethic
• Basic computer skills
• Ability to work as part of a larger store team to create the best possible experience for both clients and coworkers

Position Details:

• Full-time, 40 hours per week
• Competitive pay and benefit package
• Retail setting requires extended hours during the holiday season

About Springer's Jewelers:

Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers have celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States.

Springer's Jewelers is prideful of its company culture that consists of an employee-driven, fun, fast-paced and thriving work environment. We offer competitive pay and a rich benefit package. A Fine Jewelry Sales Professional will be offered base pay plus monthly commission. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee as a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.

Springer’s Jewelers is an Equal Opportunity Employer.

To Apply:

Please email your cover letter, resume and job application to kate@springersjewelers.com.

Summary of the Position:

As a Springer’s Jewelers Sales Professional, we are the trusted leaders in our professions. We have the highest levels of education and skills, are advanced in the art of selling, carry the most elite and diverse assortment of inventory, and we are at the forefront of the ever-changing retail market. A Springer’s Sales Professional will take on all sales responsibilities in the store that creates a Superior Experience Always for our clients, from generating leads to wrapping up sales, delivering a professional and educational product presentation to customers, and upholding our company values and standards. A Successful Sales Professional is relentlessly focused on continuous improvement and professional development and consistently exceeding the expectations of our clients. 

Job Duties include but are not limited to:

• Create a welcoming environment that makes our clients feel at home and at ease. We use empathy to meet them where they are at the moment. 
• Develop and cultivate strong buying relationships with our clients and bond with them to learn more about their journey and their needs to provide a Superior Experience. 
• Deliver an immersive and shareable customer service experience that ensures ongoing relationships and superior levels of customer satisfaction.
• Work with customers to determine their needs and then educate them about the right product to fit their needs. 
• We are relentless at learning, defining, and exceeding our customer expectations.   We use company literature and available vendor training resources to stay up to date on product features and key selling points to provide our clients a Superior Experience that educates them on their investment and allows them time to provide feedback and additional information  

Preferred Experience / Qualifications:

• 3-5 years of retails sales, preferably high-end or luxury retail items

• Ability to work 5 full days (40 hours) each week between Tuesday through Saturday

• General understanding of the principles of retail sales

• Strong verbal and written communication skills

• Customer Service Experience

• High school diploma required

• Proven track record in achieving sales quotas

Position Details:

• Full-time, 40 hours per week (Tuesday-Saturday)
• Competitive pay and benefit package
• Retail setting requires extended hours during the holiday season

About Springer's Jewelers:

Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States.

Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.

Springer’s Jewelers is an Equal Opportunity Employer.

To Apply:

Please email your cover letter, resume and job application to kelly@springersjewelers.com

Summary of the Deparment:

This position falls under a client-facing service department that meets the direct needs of our clients by offering a superior experience always beginning with answering the phones, and qualifying in-store needs. Client Service and Support would provide answers to questions and inquiries, address customer concerns and resolve immediate customer issues. This department will also facilitate all in-store ring cleaning and watch batteries. In addition to these client-facing duties, the Client Service and Support Team will be responsible for transfers, task list, shipping and receiving, batch processing, and posting.

Summary of the Position:

The Service Intake Coordinator will support our clients as well as the Sales Team Members by ensuring the best experience for our clients and enabling the Sales Team opportunities to build relationships with their clients. This will be done by facilitating all Service intake, ring cleaning and inspection. They will identify repair opportunities, accurately price repairs, and follow procedures related to the Client Services and Sales Support department. In addition, this position will support the Inventory coordinator by managing transfers and task list as well as the Repair coordinator with client communications.

Job Duties include but are not limited to:

• Facilitate all incoming repairs. This requires inspection and diagnosis and then a determination on how/where to send them for service.
• Process all incoming repairs through ASC (inventory/POS system) with appropriate descriptions, instructions, images, vendor information, and pricing.
• Adheres to Service Intake Procedures
• Assists in completed service pick up notification
• Assists to help customers pick up completed repairs
• Replace watch batteries and bracelet adjustments
• Book Appraisal Appointments
• Book Rush Repairs
• Manage the Interstore Task List
• Pull items for interstore transfer, create transfer document, give to back office
• Pull items for shopify (online) orders, process sale at register, give to back office
• Assist in identifying items with missing or damaged tag

Preferred Experience / Qualifications:

• 1-3+ years jewelry, watch or retail experience preferred
• Consistently demonstrates high quality work
• Attention to detail
• Strong work ethic
• Basic computer skills - Microsoft Office - Outlook, Excel, Word, etc.
• Ability to work as part of a larger store team to create the best possible experience for both clients and coworkers

Position Details:

• Full-time, 40 hours per week (Tuesday-Saturday)
• Competitive pay and benefit package (see below)
• Retail setting requires extended hours during the holiday season

About Springer's Jewelers:

Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States.

Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.

Springer’s Jewelers is an Equal Opportunity Employer.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

To Apply:

Please email your cover letter, resume and job application to meghan@springersjewelers.com.

Summary of the Position:

The primary role of a Client Experience Coordinator is to introduce clients to Springer’s and to create a welcoming atmosphere that enhances their experience at Springer’s. The Client Experience Coordinator will provide support to the sales team on the floor, providing a seamless and superior customer service experience and ensuring a consistent flow of the team and clients throughout the store. This role will welcome guests and attend to their needs while they are visiting Springer’s.

Principal Duties and Responsibilities:

• Represent the Springer’s client experience and the brands of the store
• Client welcoming and greeting
• Understanding of the daily store appointment schedule and the availability of sales team throughout the day
• Manage the daily schedule to ensure that the sales team is up and rotate guests without appointments to the appropriate salesperson.

Job Duties include but are not limited to:

• Create/update client appointments via Calendly application
• Clean and check customer jewelry
• Assist sales team as needed and in sales presentations
• Offer & Deliver beverages to clients
• Take clients jackets and other belongings
• Maintain sales floor cleanliness and organization
• Maintain case and counter cleanliness
• Purchasing/stocking supplies
• Event preparation and planning, including day of logistics
• Assist sales team with duties to help team meet goal
• Maintain and report door counter and closed sales reports

Preferred Experience / Qualifications:

• 1-3+ years customer service/retail experience
• Consistently demonstrates high quality work
• Attention to detail
• Strong work ethic
• Basic computer skills
• Ability to work as part of a larger store team to create the best possible experience for both clients and coworkers

Position Details:

• Full-time, 40 hours per week (Tuesday-Saturday)
• Competitive pay and benefit package (see below)
• Retail setting requires extended hours during the holiday season

About Springer's Jewelers:

Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States.

Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.

Springer’s Jewelers is an Equal Opportunity Employer.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

To Apply:

Please email your cover letter, resume and job application to ashley@springersjewelers.com.

Summary of the Position:

As a Springer’s Jewelers Sales Professional, we are the trusted leaders in our professions. We have the highest levels of education and skills, are advanced in the art of selling, carry the most elite and diverse assortment of inventory, and we are at the forefront of the ever-changing retail market. A Springer’s Sales Professional will take on all sales responsibilities in the store that creates a Superior Experience Always for our clients, from generating leads to wrapping up sales, delivering a professional and educational product presentation to customers, and upholding our company values and standards. A Successful Sales Professional is relentlessly focused on continuous improvement and professional development and consistently exceeding the expectations of our clients. 

Job Duties include but are not limited to:

• Create a welcoming environment that makes our clients feel at home and at ease. We use empathy to meet them where they are at the moment. 
• Develop and cultivate strong buying relationships with our clients and bond with them to learn more about their journey and their needs to provide a Superior Experience. 
• Deliver an immersive and shareable customer service experience that ensures ongoing relationships and superior levels of customer satisfaction.
• Work with customers to determine their needs and then educate them about the right product to fit their needs. 
• We are relentless at learning, defining, and exceeding our customer expectations.   We use company literature and available vendor training resources to stay up to date on product features and key selling points to provide our clients a Superior Experience that educates them on their investment and allows them time to provide feedback and additional information  

Preferred Experience / Qualifications:

• 3-5 years of retails sales, preferably high-end or luxury retail items

• Ability to work 5 full days (40 hours) each week between Tuesday through Saturday

• General understanding of the principles of retail sales

• Strong verbal and written communication skills

• Customer Service Experience

• High school diploma required

• Proven track record in achieving sales quotas

Position Details:

• Full-time, 40 hours per week (Tuesday-Saturday)
• Competitive pay and benefit package
• Retail setting requires extended hours during the holiday season

About Springer's Jewelers:

Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States.

Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.

Springer’s Jewelers is an Equal Opportunity Employer.

To Apply:

Please email your cover letter, resume and job application to ashley@springersjewelers.com.