Summary of the Position:

As a Springer’s Jewelers Sales Professional, we are the trusted leaders in our professions. We have the highest levels of education and skills, are advanced in the art of selling, carry the most elite and diverse assortment of inventory, and we are at the forefront of the ever-changing retail market. A Springer’s Sales Professional will take on all sales responsibilities in the store that creates a Superior Experience Always for our clients, from generating leads to wrapping up sales, delivering a professional and educational product presentation to customers, and upholding our company values and standards. A Successful Sales Professional is relentlessly focused on continuous improvement and professional development and consistently exceeding the expectations of our clients. 

Job Duties include but are not limited to:

• Create a welcoming environment that makes our clients feel at home and at ease. We use empathy to meet them where they are at the moment. 
• Develop and cultivate strong buying relationships with our clients and bond with them to learn more about their journey and their needs to provide a Superior Experience. 
• Deliver an immersive and shareable customer service experience that ensures ongoing relationships and superior levels of customer satisfaction.
• Work with customers to determine their needs and then educate them about the right product to fit their needs. 
• We are relentless at learning, defining, and exceeding our customer expectations.   We use company literature and available vendor training resources to stay up to date on product features and key selling points to provide our clients a Superior Experience that educates them on their investment and allows them time to provide feedback and additional information  

Required Experience / Qualifications:

• 3-5 years of experience selling fine jewelry and watches, preferably within a luxury or high-end retail environment
• Proven track record of achieving sales quotas
• Demonstrated ability to build and maintain strong client relationships
• Strong verbal and written communication skills
• Ability to work 5 full days (40 hours) each week, Tuesday through Saturday
• High school diploma or equivalent

Position Details:

• Full-time, 40 hours per week (Tuesday-Saturday)
• Competitive pay and benefit package
• Retail setting requires extended hours during the holiday season

About Springer's Jewelers:

Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States.

Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.

Springer’s Jewelers is an Equal Opportunity Employer.

Summary of the Position:

As a Springer’s Jewelers Sales Professional, we are the trusted leaders in our professions. We have the highest levels of education and skills, are advanced in the art of selling, carry the most elite and diverse assortment of inventory, and we are at the forefront of the ever-changing retail market. A Springer’s Sales Professional will take on all sales responsibilities in the store that creates a Superior Experience Always for our clients, from generating leads to wrapping up sales, delivering a professional and educational product presentation to customers, and upholding our company values and standards. A Successful Sales Professional is relentlessly focused on continuous improvement and professional development and consistently exceeding the expectations of our clients. 

Job Duties include but are not limited to:

• Create a welcoming environment that makes our clients feel at home and at ease. We use empathy to meet them where they are at the moment. 
• Develop and cultivate strong buying relationships with our clients and bond with them to learn more about their journey and their needs to provide a Superior Experience. 
• Deliver an immersive and shareable customer service experience that ensures ongoing relationships and superior levels of customer satisfaction.
• Work with customers to determine their needs and then educate them about the right product to fit their needs. 
• We are relentless at learning, defining, and exceeding our customer expectations.   We use company literature and available vendor training resources to stay up to date on product features and key selling points to provide our clients a Superior Experience that educates them on their investment and allows them time to provide feedback and additional information  

Required Experience / Qualifications:

• 3-5 years of experience selling fine jewelry and watches, preferably within a luxury or high-end retail environment
• Proven track record of achieving sales quotas
• Demonstrated ability to build and maintain strong client relationships
• Strong verbal and written communication skills
• Ability to work 5 full days (40 hours) each week, Tuesday through Saturday
• High school diploma or equivalent

Position Details:

• Full-time, 40 hours per week (Tuesday-Saturday)
• Competitive pay and benefit package
• Retail setting requires extended hours during the holiday season

About Springer's Jewelers:

Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States.

Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.

Springer’s Jewelers is an Equal Opportunity Employer.

SUMMARY OF THE POSITION 

Retail Operations Managers are pivotal in ensuring that retail stores function efficiently and effectively, providing a high-quality shopping experience for customers. They oversee various aspects of store operations, from managing staff and inventory to technology and security and implementing strategies to drive profitability. Their role requires a balance of leadership, strategic thinking, and a hands-on approach to managing the day-to-day operations while aligning with the broader goals of the retail organization. 

PRINCIPAL DUTIES & RESPONSIBILITIES 

Inventory and Store Operations Management: 

• Inventory Control: 
• Deliverables: Oversee and ensure accurate inventory counts, stock transfers, and receiving of replenishments. Implement and maintain efficient inventory procedures to prevent discrepancies and optimize stock levels. 
• Responsibilities: Conduct regular inventory audits, manage special orders and memo inventory, and handle diamond verification and lay-a-way reconciliations. 
• Security & Technology Oversight: 
• Deliverables: Maintain a secure store environment through effective monitoring and implementation of security & technology protocols. Ensure that all security procedures are adhered to and address any security issues promptly. 
• Responsibilities: Oversee the store’s security systems, manage access controls, technology and investigate and resolve security incidents. 
• Sales, Service and Client Experience Support: 
• Deliverables: Provide backup support to the Store Management team in all sales, service and client experience functions. Ensure that the sales floor is adequately staffed and that team members are supported in delivering exceptional client experiences – in the event that the Store Manager or Service Manager is not present and available. 
• Responsibilities: Assist in managing sales operations, address client concerns, and support the sales team in providing superior service. 
• Store Operations: 
• Deliverables: Ensure smooth store operations by managing back-office procedures, including opening and closing procedures, and maintaining office supplies and client experience items. 
• Responsibilities: Oversee the organization of donated items, support instore trunk shows, and manage office and client experience supplies. 

Team Leadership and Development: 

• Deliverables: Lead and develop a high-performing team by providing training, coaching, and performance feedback. Foster a collaborative environment that promotes teamwork and employee engagement. 
• Responsibilities: Conduct regular team meetings, address performance issues, and implement training programs to enhance team capabilities and store performance. 

Communication and Coordination: 

• Deliverables: Act as the primary point of contact for communication between the sales team and inventory department. Ensure that sales and inventory needs are addressed promptly and effectively. 
• Responsibilities: Establish and maintain effective communication channels, gather and relay feedback from the sales floor, and coordinate with other departments to resolve issues and improve processes. 

 

PREFERRED EXPERIENCE 

 

• Retail Experience: 5+ years of experience in a retail environment, with a strong understanding of retail operations, inventory management, and security procedures. 
• Management Experience: 3+ years of management experience, including team leadership, training, and performance management. 
• Skills: Ability to manage multiple projects, solve problems proactively, and work collaboratively in a team environment. 
• Communication Skills: Strong verbal and written communication skills with the ability to interact effectively with various departments and clients. 
• Education: High school diploma required; additional education or certification in retail management is a plus. 

POSITION DETAILS 

• Work Schedule: Full-time, 40 hours per week, Tuesday-Saturday. 
• Compensation: Competitive pay and benefit package. 
• Holiday Hours: Retail setting requires extended hours during the holiday season. 

About Springer's Jewelers: 

Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States.  Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.  Springer’s Jewelers is an Equal Opportunity Employer. 

Join our team as a Retail Operations Manager and play a crucial role in ensuring efficient store operations, excellent client service, and effective inventory management! 

Summary of Position: The Jewelry Appraiser at Springer’s Jewelers is responsible for preparing accurate and professional appraisals for jewelry, watches, and fine items. This role includes performing appraisals for insurance, estate, liquidation, and legal purposes. The appraiser will also identify and grade diamonds and gemstones, document details, and communicate with clients, sales staff, and legal representatives. The position requires strong knowledge of gemology, excellent organizational skills, and the ability to maintain high standards in valuation and reporting.

Key Responsibilities:

Appraisal Preparation:

• Prepare formal appraisals including insurance, estate, equitable distribution, liquidation, and litigation appraisals.
• Identify and grade diamonds, gemstones, and metals using specialized gemological tools.
• Establish replacement costs and fair market value using professional guides and Springer’s pricing standards.

Client and Team Communication:

• Communicate with clients, sales associates, and legal representatives regarding appraisal details.
• Provide guidance on damaged stones, pricing comparisons, and gemstone matching for client projects.

Documentation and Reporting:

• Photographically document items and key details (e.g., maker’s marks).
• Update and maintain appraisal records, including revisions to previous appraisals.
• Maintain reports, including Sarin DAS diamond reports and client-provided documents.

Administrative Support:

• Track and manage repair and appraisal deadlines using Google Calendar.
• Organize and save all appraisal-related documentation on the company server.
• Assist with staff training, including updates on gemological knowledge and industry trends.

Qualifications:

• Proven experience in jewelry and watch appraising, with strong knowledge of gemology and valuation.
• Proficiency with gemological tools such as microscopes, loupe, refractometer, and more.
• Strong communication and organizational skills, with a commitment to maintaining high standards.
• Relevant certifications (e.g., GIA, AGS) are a plus.

Why Join Springer’s Jewelers?
At Springer’s Jewelers, you’ll be part of a dedicated team committed to excellence in the jewelry retail industry. We value integrity, professionalism, and a passion for fine jewelry. If you are a knowledgeable and enthusiastic jewelry appraiser looking to contribute to our legacy of quality service, we encourage you to apply!

About Springer’s Jewelers:
Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high-quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and one of the oldest fine jewelers in the United States. Springer’s Jewelers takes pride in its company culture, which consists of an employee-driven, fun, fast-paced, and thriving work environment. We offer competitive pay and a rich benefits package. Additionally, every employee has the opportunity to earn a bonus based on the achievement of company-wide gross profit goals set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on the company’s net operating income at the end of each fiscal year. Springer’s Jewelers is an Equal Opportunity Employer.

SUMMARY OF THE POSITION

The Client Experience Coordinator is responsible for creating a welcoming atmosphere for clients while providing seamless support to the sales team in delivering an exceptional customer experience. This role combines operational efficiency with outstanding client service in a luxury retail environment, ensuring that every guest feels valued and attended to during their visit from start to finish. 

PRINCIPAL DUTIES & RESPONSIBILITIESClient Interaction and Service

• Client Welcoming/Checking In: 

Warmly welcome guests upon entry, ensuring timely and meaningful introductions to the sales team. 

Manage the flow of clients, ensuring walk-ins are appropriately directed to available sales associates. 

Offer jewelry cleaning services and facilitate the inspection process. 

• Client Communication: 
• Respond promptly to client inquiries via phone and email, maintaining professionalism and brand standards. 
• Utilize a welcoming script and maintain an upbeat tone when answering calls. 

Sales Support

• POS and Transaction Assistance: 

Proficiently handle POS operations including ringing sales, layaways, special orders, and processing returns/exchanges. 

Manage multiple forms of payment, including Wells Fargo Financing. 

• Sales Team Collaboration: 
• Assist the sales team during presentations, enhancing the overall customer experience. Including Gift Wrapping at the time of purchase.  
• Participate in morning huddles, reviewing daily appointments and staffing needs. 

Operational Efficiency & Technology

• Store Preparation and Maintenance: 

Maintain cleanliness and organization of the sales floor, including glass cases, counters, and inventory displays. 

Perform hourly case walks, ensuring all display areas are clean and well-presented. 

Complete daily AM/PM checklists, including restocking supplies (e.g., beverages, gift wrap materials). 

• Event Support: 
• Collaborate with the Store Manager and Marketing Director on event preparation, creating supply lists and managing logistics. 
• Ensure event spaces are organized and ready for guests. 

Inventory Management

• Supply and Inventory Coordination: 
• Restock necessary supplies for guest services, including gift wrap stations and refreshments. 
• Communicate inventory needs to the Store Manager and assist in managing store supplies. 

Reporting and Feedback

• Client Experience Tracking: 

Monitor store traffic and client interactions, providing insights to the Retail Operations Manager for continuous improvement. 

• Document client feedback and suggest enhancements to the guest experience. 

Ongoing Tasks

• Assist with various duties as assigned by the Retail Management Team. 
• Participate in training sessions to enhance product knowledge and client service skills. 

Expectations and Guidelines

• Maintain a high level of attention to detail in all aspects of the role, particularly in visual merchandising and client interactions. 
• Foster a collaborative and supportive environment for the sales team, ensuring that all client appointments and inquiries are handled with care. 

PREFERRED EXPERIENCE 

• Customer Service Experience: 1-3 years in luxury retail or customer service preferred. 
• Systems: Proficient in POS systems and retail inventory management recommended.
• Environment: General understanding of team dynamics and team collaboration. Ability to multi task is fast paced environment.
• Communication Skills: Strong verbal/written communication and interpersonal skills.
• Education: High school diploma required.

POSITION DETAILS

• Work Schedule: Full-time, 40 hours per week, Tuesday-Saturday. 
• Compensation: Competitive pay and benefit package. 
• Holiday Hours: Retail setting requires extended hours during the holiday season. 

About Springer's Jewelers:Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States. Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year. 

Springer’s Jewelers is an Equal Opportunity Employer. 

SUMMARY OF THE POSITION 

Retail Operations Managers are pivotal in ensuring that retail stores function efficiently and effectively, providing a high-quality shopping experience for customers. They oversee various aspects of store operations, from managing staff and inventory to technology and security and implementing strategies to drive profitability. Their role requires a balance of leadership, strategic thinking, and a hands-on approach to managing the day-to-day operations while aligning with the broader goals of the retail organization. 

PRINCIPAL DUTIES & RESPONSIBILITIES 

Inventory and Store Operations Management: 

• Inventory Control: 
• Deliverables: Oversee and ensure accurate inventory counts, stock transfers, and receiving of replenishments. Implement and maintain efficient inventory procedures to prevent discrepancies and optimize stock levels. 
• Responsibilities: Conduct regular inventory audits, manage special orders and memo inventory, and handle diamond verification and lay-a-way reconciliations. 
• Security & Technology Oversight: 
• Deliverables: Maintain a secure store environment through effective monitoring and implementation of security & technology protocols. Ensure that all security procedures are adhered to and address any security issues promptly. 
• Responsibilities: Oversee the store’s security systems, manage access controls, technology and investigate and resolve security incidents. 
• Sales, Service and Client Experience Support: 
• Deliverables: Provide backup support to the Store Management team in all sales, service and client experience functions. Ensure that the sales floor is adequately staffed and that team members are supported in delivering exceptional client experiences – in the event that the Store Manager or Service Manager is not present and available. 
• Responsibilities: Assist in managing sales operations, address client concerns, and support the sales team in providing superior service. 
• Store Operations: 
• Deliverables: Ensure smooth store operations by managing back-office procedures, including opening and closing procedures, and maintaining office supplies and client experience items. 
• Responsibilities: Oversee the organization of donated items, support instore trunk shows, and manage office and client experience supplies. 

Team Leadership and Development: 

• Deliverables: Lead and develop a high-performing team by providing training, coaching, and performance feedback. Foster a collaborative environment that promotes teamwork and employee engagement. 
• Responsibilities: Conduct regular team meetings, address performance issues, and implement training programs to enhance team capabilities and store performance. 

Communication and Coordination: 

• Deliverables: Act as the primary point of contact for communication between the sales team and inventory department. Ensure that sales and inventory needs are addressed promptly and effectively. 
• Responsibilities: Establish and maintain effective communication channels, gather and relay feedback from the sales floor, and coordinate with other departments to resolve issues and improve processes. 

 

PREFERRED EXPERIENCE 

 

• Retail Experience: 5+ years of experience in a retail environment, with a strong understanding of retail operations, inventory management, and security procedures. 
• Management Experience: 3+ years of management experience, including team leadership, training, and performance management. 
• Skills: Ability to manage multiple projects, solve problems proactively, and work collaboratively in a team environment. 
• Communication Skills: Strong verbal and written communication skills with the ability to interact effectively with various departments and clients. 
• Education: High school diploma required; additional education or certification in retail management is a plus. 

POSITION DETAILS 

• Work Schedule: Full-time, 40 hours per week, Tuesday-Saturday. 
• Compensation: Competitive pay and benefit package. 
• Holiday Hours: Retail setting requires extended hours during the holiday season. 

About Springer's Jewelers: 

Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States.  Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.  Springer’s Jewelers is an Equal Opportunity Employer. 

Join our team as a Retail Operations Manager and play a crucial role in ensuring efficient store operations, excellent client service, and effective inventory management! 

Summary of the Position:

As a Springer’s Jewelers Sales Professional, we are the trusted leaders in our professions. We have the highest levels of education and skills, are advanced in the art of selling, carry the most elite and diverse assortment of inventory, and we are at the forefront of the ever-changing retail market. A Springer’s Sales Professional will take on all sales responsibilities in the store that creates a Superior Experience Always for our clients, from generating leads to wrapping up sales, delivering a professional and educational product presentation to customers, and upholding our company values and standards. A Successful Sales Professional is relentlessly focused on continuous improvement and professional development and consistently exceeding the expectations of our clients. 

Job Duties include but are not limited to:

• Create a welcoming environment that makes our clients feel at home and at ease. We use empathy to meet them where they are at the moment. 
• Develop and cultivate strong buying relationships with our clients and bond with them to learn more about their journey and their needs to provide a Superior Experience. 
• Deliver an immersive and shareable customer service experience that ensures ongoing relationships and superior levels of customer satisfaction.
• Work with customers to determine their needs and then educate them about the right product to fit their needs. 
• We are relentless at learning, defining, and exceeding our customer expectations.   We use company literature and available vendor training resources to stay up to date on product features and key selling points to provide our clients a Superior Experience that educates them on their investment and allows them time to provide feedback and additional information  

Required Experience / Qualifications:

• 3-5 years of experience selling fine jewelry and watches, preferably within a luxury or high-end retail environment
• Proven track record of achieving sales quotas
• Demonstrated ability to build and maintain strong client relationships
• Strong verbal and written communication skills
• Ability to work 5 full days (40 hours) each week, Tuesday through Saturday
• High school diploma or equivalent

Position Details:

• Full-time, 40 hours per week (Tuesday-Saturday)
• Competitive pay and benefit package
• Retail setting requires extended hours during the holiday season

About Springer's Jewelers:

Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States.

Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.

Springer’s Jewelers is an Equal Opportunity Employer.