Summary of the Position:

The main role of an Inventory Coordinator is to act as support for the inventory functions at the store level. The daily activities of an Inventory Coordinator may include answering the telephone, filing, sorting and disbursing mail, assisting sales team inquiries regarding inventory data, managing special orders and memo requests. Additional administrative duties may include working on special projects. This role will also support the sales and service teams as needed to ensure a superior experience always for Springer’s clients.

Position Responsibilities include but are not limited to:

Daily Inventory Duties: 

• Inventory Opening Procedure & ensure Diamond Inventory Count (Via Store Manager Assignments) 
• Coordinate the transfer of stock in/out of store  
• Fulfill website orders and prepare outgoing shipments to clients 
• Process and ship outgoing purchases and vendor returns. 
• Process laydowns for Interstore Transfer Client Pickups, communication to client when item is ready for pickup  
• Manage Incoming Stock Replenishment 
• Receive Stock replenishment orders 
• Tag and Disperse  
• Photography 
• Yehuda Testing 
• Manage Special Orders - Fulfill special orders in the system 
• Manage Memo Inventory 
• Organize and log memo paperwork  
• Prepare and send drop-ship memo returns  
• Control memo merchandise (info for stocking as needed, confirm items are returned in timely manner if not sold, keep Amanda updated on memo status 
• Approval and coding of ALL inventory invoices once stocked to send to accounting in corporate office 
• Ensure items are removed from stock if they are returned to the vender or unsellable  
• Maintain the inter office transfers log sheets (DTM) both in and out going; follow up and confirm receipt of those sent out 
• Log Cash Buys/Trade Ins in to the log - write checks to clients 
• Maintain inventory tags 
• Order new tags, research loose tags, price updates 

 

Monthly Inventory Duties: 

• Diamond verification of inscriptions 
• Performing the Lay-a-way Reconciliation 
• Delegate open layaway/special orders to be closed to the Store Manager/Sales Team 
• Corrections for anything open  
• Report missed inventory opportunities to Inventory Director 
• Pending Report for Special Orders 
• Facilitate Bi-Weekly department inventories (based on Senior Inventory Coordinator schedule) 

 

Annual Inventory Duties: 

• Lead year-end physical inventory count of all repairs & non-controlled jewelry & watch findings 
• Travel with inventory team between 3 locations to facilitate year end physical inventory. 
• Support Inventory Director in missing list reconciliation 
• Create New Internal Documents: Digital Transfer Manifest, Task List, Incoming Mail 

 

As Needed - Backup Store Manager/Sales Support: 

• Help Set up Inventory in the cases in the Store - if sales team is understaffed 
• Coordinate the store’s donated items for nonprofits 
• Instore trunk show support before item leaves the store. 
• Yehuda items 
• Photography 
• Create PO & Receive items  

BATH SPECIFIC TASKS – Sales/Service/Office Support 

Daily STORE Office Support: 

• Back-Office Opening Procedures - Open Safe, set up office 
• Monitor Bath Store email  
• Update phone greetings and night ring settings as needed 
• Manage all technology issues and inquiries with IT Department 
• Take deposit from prior business day(s) to the bank  
• Ensure the execution of the following (Primarily executed by the Repair Coordinator): 
• Bath daily task list  
• Shopify Orders - Manage all web orders  
• Opening incoming mail - Receive/log incoming mail (log, open, disperse) 
• Manage all outgoing mail (web orders, customer requests) 
• Back-Office Closing Procedures 
• Complete the Daily Report  
• Count cash drawers and create daily deposit slip 

Weekly STORE Office Support 

• Identify Store Stocking Needs 
• Order general office supplies 
• Order and stock all branded supplies related to sold inventory (all paper, receipts, jewelry boxes(including designer/branded jewelry boxes), bags, tissue paper, bows, etc)  
• Ensure all of the following items are available & stocked to serve to clients during their in-store experience (liquor, wine, beer, water, coffee, creamer, soap, dry goods, etc.)  

Preferred Experience:

• 1-3 years of administrative/operations experience 
• Ability to manage multiple projects and think proactively to independently solve problems 
• General understanding of the principles of team environment 
• Strong verbal and written communication skills with various departments simultaneously 
• High school diploma required 

Position Details: 

• Full-time, 40 hours per week (Tuesday-Saturday) 
• Competitive pay and benefit package 
• Retail setting requires extended hours during the holiday season 

About Springer's Jewelers:

Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States.

Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.

Springer’s Jewelers is an Equal Opportunity Employer.

Summary of the Position:

As a Springer’s Jewelers Sales Professional, we are the trusted leaders in our professions. We have the highest levels of education and skills, are advanced in the art of selling, carry the most elite and diverse assortment of inventory, and we are at the forefront of the ever-changing retail market. A Springer’s Sales Professional will take on all sales responsibilities in the store that creates a Superior Experience Always for our clients, from generating leads to wrapping up sales, delivering a professional and educational product presentation to customers, and upholding our company values and standards. A Successful Sales Professional is relentlessly focused on continuous improvement and professional development and consistently exceeding the expectations of our clients. 

Job Duties include but are not limited to:

• Create a welcoming environment that makes our clients feel at home and at ease. We use empathy to meet them where they are at the moment. 
• Develop and cultivate strong buying relationships with our clients and bond with them to learn more about their journey and their needs to provide a Superior Experience. 
• Deliver an immersive and shareable customer service experience that ensures ongoing relationships and superior levels of customer satisfaction.
• Work with customers to determine their needs and then educate them about the right product to fit their needs. 
• We are relentless at learning, defining, and exceeding our customer expectations.   We use company literature and available vendor training resources to stay up to date on product features and key selling points to provide our clients a Superior Experience that educates them on their investment and allows them time to provide feedback and additional information  

Preferred Experience / Qualifications:

• 3-5 years of retails sales, preferably high-end or luxury retail items
• Ability to work 5 full days (40 hours) each week between Tuesday through Saturday
• General understanding of the principles of retail sales
• Strong verbal and written communication skills
• Customer Service Experience
• High school diploma required
• Proven track record in achieving sales quotas

Position Details:

• Full-time, 40 hours per week (Tuesday-Saturday)
• Competitive pay and benefit package
• Retail setting requires extended hours during the holiday season

About Springer's Jewelers:

Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States.

Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.

Springer’s Jewelers is an Equal Opportunity Employer.

Summary of the Department:

This position falls under a client-facing Service Department that meets the direct needs of our clients by offering superior experience always beginning with answering the phones and qualifying in-store needs. The Service Department would provide answers to questions and inquiries, address customer concerns and resolve immediate customer issues. This department will also facilitate all in-store ring cleaning and watch batteries.  In addition to these client-facing duties, the Service Department will be responsible for transfers, task list, shipping and receiving, batch processing, and posting.

Summary of the Position:

At Springer’s Jewelers, we are all about creating superior experience for our clients and as Springer’s Service Manager you will oversee all Service Department staff within your retail location to ensure the most efficient workflows. While managing the Service Department team members, you will be working alongside the Store Manager (who will manage the Sales Team) to deliver excellent customer service and product quality. A Service Manager must support the Store Manager in managing all functions and activities of the store to achieve sales and profit expectations. A Service Manager is responsible for fostering a positive, healthy, and safe working environment, consistent with the Springer’s Core Values, while supporting and encouraging the team to their fullest potential. A Service Manager must nurture effective communication between Service Department team members and the Sales team members, along with working closely with and communicating with the Store Manager and all Operating Department Heads.

Position Responsibilities include but are not limited to:

Serve 

• Execute model work performance as a member of the Service team, establishing solid expectations for customer service and fostering unity amongst the team. 
• Assist in the planning and execution of the daily and weekly schedule for the Service Team 
• Support the deployment of the Service team to ensure effective teamwork, customer in-store experience 
• Create a store schedule and meeting cadence that places priority on work/life balance for Service team in store  
• Communicate as needed with the Sales team(s) & Client Experience Coordinator(s) within your retail location as well as other Springer’s retail locations. 
• De-escalate all unsatisfied Client Service issues prior to being elevated to the Store Manager. 
• Communicate unresolved client and/or employee issues to the Department Head leadership team including owners as needed. 
• Attending all service meetings, and effectively implementing all policy and standards discussed. 
• Accountable for weekly payroll submission of service staff  
• Demonstrate honesty, integrity, commitment and understanding. 

Manage 

• Demonstrate ownership of the Service Department and Shop by ensuring cleanliness, organization, and attractiveness of the store’s interior and exterior. 
• Ensure OSHA (Occupational Safety and Health Administration) standards for the Jewelers Shop and Service Department 
• Train and assist Service staff in the proper performance of their duties. 
• Implement and supervise correct and accurate cash and credit card systems. 
• Coordinate accurate audits and manage inventory and record keeping accordingly. 
• Manage and assist Daily workflow of the Service Team. 
• Ensure Service gross profit goal is being met and follow-up on initiatives 

Develop 

• Lead excellent customer service through in-the-moment coaching and role modeling and create a culture of continuous improvement in the Service Department. 
• Consistently review the Service Department to identify problems, concerns and opportunities for change to provide coaching and direction for improvement. 
• Forecast hiring needs and ensure succession planning by identifying and developing employees with a potential to grow within the Department and elsewhere in the Company.  
• Create a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to Service staff to identify potential for improvement and ensure timely follow-up on all personnel issues, including reliability, attendance, and any additional behavioral opportunities.  
• Using coaching conversations and Performance improvement plans for Service’ work performance consistently and respectfully when needed, recognizing appropriate discretion levels. 
• Collaborate with the Store Manager to foster a positive, healthy, and safe working environment within the Department and store total by understanding and addressing individuals’ motivations, needs and concerns. 

SUPERVISES: Service & Sales Support Staff within their retail location:  

• Buyer 
• Bench Jeweler(s) 
• Repair Coordinator 
• Service Intake Coordinator 
• (Service Manager should be able to effectively “back up” the bottom 2 Coordinator positions above in the event of an absence) 

TASKS+PROCESSES TO ACCOMPLISH RESPONSIBILITIES 

Daily Service Support: 

• Back-Office Opening Procedures - Open Safe, set up Service Department 
• Check Calendly and establish the workflow for the Service Department for the day – ensuring service intake coverage  
• Ensure batches are opened on Service Intake and POS (Point of Sale)  
• Support services team members as needed to ensure optimal workflow 
• Ensure clients are contacted in a timely manner 
• Manage all escalated customer service issues within the Service Department 
• Service Department Closing Procedures 
• Complete the Daily Report 
• Ensure transactions were entered correctly  
• Count cash drawers and create daily deposit slip 
• Perform the closing checklist to ensure the store is properly closed 

Weekly  

• Bi-weekly - Timesheet review & verification (Services Team only)  
• Make any changes to companywide schedule 
• Print reports and perform weekly check-ins with the store Manager and Services Director 
• Ensure Brilliant Plans were entered 

Monthly Service Support 

• Review & analyze the Store Service Dashboard 
• Perform monthly One-on-One meetings with all Service Direct Reports - Including reviewing Jewelers QC 
• Run Store Service Department L10 meeting 
• Ensure pickup drawers were audited 

Quarterly Service Support 

• Review safety and security compliance within the department to ensure regulations are being followed 
• Submit sweeps  

Annual Service Support 

• Perform annual performance evaluations with all Service Direct Reports 
• Create Service Department goals and objectives that support the overall store and company goals 
• Create new docs, excel spreadsheets for the year, and ensure access to them  
• Reconcile the borrowed merchandise book 
• Prepare the shops findings for inventory 

Preferred Experience:  

• 3-5 years of retails sales or service, preferably high-end or luxury retail items 
• Ability to work 5 full days (40 hours) each week between Tuesday through Saturday 
• General understanding of the principles of retail sales and selling services as well as products 
• Strong verbal and written communication skills 
• Customer Service Experience 
• High school diploma required  

About Springer's Jewelers:

Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States.

Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.

Springer’s Jewelers is an Equal Opportunity Employer.

Summary of the Position:

As a Springer’s Jewelers Sales Professional, we are the trusted leaders in our professions. We have the highest levels of education and skills, are advanced in the art of selling, carry the most elite and diverse assortment of inventory, and we are at the forefront of the ever-changing retail market. A Springer’s Sales Professional will take on all sales responsibilities in the store that creates a Superior Experience Always for our clients, from generating leads to wrapping up sales, delivering a professional and educational product presentation to customers, and upholding our company values and standards. A Successful Sales Professional is relentlessly focused on continuous improvement and professional development and consistently exceeding the expectations of our clients. 

Job Duties include but are not limited to:

• Create a welcoming environment that makes our clients feel at home and at ease. We use empathy to meet them where they are at the moment. 
• Develop and cultivate strong buying relationships with our clients and bond with them to learn more about their journey and their needs to provide a Superior Experience. 
• Deliver an immersive and shareable customer service experience that ensures ongoing relationships and superior levels of customer satisfaction.
• Work with customers to determine their needs and then educate them about the right product to fit their needs. 
• We are relentless at learning, defining, and exceeding our customer expectations.   We use company literature and available vendor training resources to stay up to date on product features and key selling points to provide our clients a Superior Experience that educates them on their investment and allows them time to provide feedback and additional information  

Preferred Experience / Qualifications:

• 3-5 years of retails sales, preferably high-end or luxury retail items
• Ability to work 5 full days (40 hours) each week between Tuesday through Saturday
• General understanding of the principles of retail sales
• Strong verbal and written communication skills
• Customer Service Experience
• High school diploma required
• Proven track record in achieving sales quotas

Position Details:

• Full-time, 40 hours per week (Tuesday-Saturday)
• Competitive pay and benefit package
• Retail setting requires extended hours during the holiday season

About Springer's Jewelers:

Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States.

Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.

Springer’s Jewelers is an Equal Opportunity Employer.

Summary of the Position:

As a Springer’s Jewelers Sales Professional, we are the trusted leaders in our professions. We have the highest levels of education and skills, are advanced in the art of selling, carry the most elite and diverse assortment of inventory, and we are at the forefront of the ever-changing retail market. A Springer’s Sales Professional will take on all sales responsibilities in the store that creates a Superior Experience Always for our clients, from generating leads to wrapping up sales, delivering a professional and educational product presentation to customers, and upholding our company values and standards. A Successful Sales Professional is relentlessly focused on continuous improvement and professional development and consistently exceeding the expectations of our clients. 

Job Duties include but are not limited to:

• Create a welcoming environment that makes our clients feel at home and at ease. We use empathy to meet them where they are at the moment. 
• Develop and cultivate strong buying relationships with our clients and bond with them to learn more about their journey and their needs to provide a Superior Experience. 
• Deliver an immersive and shareable customer service experience that ensures ongoing relationships and superior levels of customer satisfaction.
• Work with customers to determine their needs and then educate them about the right product to fit their needs. 
• We are relentless at learning, defining, and exceeding our customer expectations.   We use company literature and available vendor training resources to stay up to date on product features and key selling points to provide our clients a Superior Experience that educates them on their investment and allows them time to provide feedback and additional information  

Preferred Experience / Qualifications:

• 3-5 years of retails sales, preferably high-end or luxury retail items
• Ability to work 5 full days (40 hours) each week between Tuesday through Saturday
• General understanding of the principles of retail sales
• Strong verbal and written communication skills
• Customer Service Experience
• High school diploma required
• Proven track record in achieving sales quotas

Position Details:

• Full-time, 40 hours per week (Tuesday-Saturday)
• Competitive pay and benefit package
• Retail setting requires extended hours during the holiday season

About Springer's Jewelers:

Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States.

Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.

Springer’s Jewelers is an Equal Opportunity Employer.