Who We’re Looking For

At Springer’s Jewelers, delivering aSuperior Experience Always starts behind the scenes—with exceptional leadership, organization, and teamwork.We’re looking for a Service & Retail Operations Manager who thrives on creating structure, improving systems, and fostering collaboration. This is a hybrid leadership role for someone who can balance operational precision with service excellence—ensuring our clients, sales professionals, and service teams all have what they need to succeed.If you’re a proactive problem solver with strong communication skills and a background in luxury retail, hospitality, or operational leadership, you might be exactly who we’re looking for. You’ll love this role if you:

• Enjoy keeping both people and processes running smoothly.
• Are skilled at anticipating needs and finding creative, practical solutions.
• Have a keen eye for detail, accuracy, and operational flow.
• Take pride in mentoring teams and fostering professional growth.
• Thrive in an environment where no two days are exactly alike.

What You’ll Do

As the Service & Retail Operations Manager, you’ll bridge the worlds of client service and store operations—leading a talented team and ensuring that everything behind the scenes supports an exceptional client experience.Your responsibilities will include:

• Leading and Coaching: Guide the Client Services & Operations Support Team with real-time coaching, regular check-ins, and development opportunities.
• Client Experience Oversight: Model superior service standards and de-escalate issues to ensure seamless experiences from intake to completion.
• Operational Excellence: Manage opening/closing procedures, registers, cash-outs, deposits, shipping, and daily task coordination.
• Service Department Management: Oversee jewelry and watch repair pipelines, turnaround times, and quality standards in collaboration with the Service Director.
• Inventory Support: Coordinate with the Inventory and Product team to maintain accuracy, resolve discrepancies, and uphold visual merchandising standards.
• Safety & Compliance: Ensure OSHA and store security standards are met; oversee facilities and maintenance needs.
• Collaboration: Partner closely with Store Management, the Service Director, COO, and Inventory and Product Team to align goals and maintain communication across departments.
• Reporting & Metrics: Maintain KPI dashboards, payroll submissions, and operational reporting for performance tracking.

This role also steps in for service or operations coordinators as needed to ensure smooth daily operations and continuity of service.

What You Bring

• 3–5 years of experience in operations or service management, preferably in luxury retail or hospitality.
• Exceptional organizational and leadership skills.
• Strong communication and collaboration abilities across departments.
• Comfort with technology and systems (POS, inventory, repair management software).
• High attention to detail and a commitment to accuracy and consistency.
• A proactive, solutions-focused approach to problem-solving.

Position Details

• Full-time: 40 hours per week (Tuesday–Saturday schedule)
• Compensation: Competitive base pay, annual performance bonus, and eligibility for company profit-sharing
• Benefits: Comprehensive benefits package, including health, dental, vision, 401(k), paid time off, and employee discounts
• Environment: Retail setting with extended hours during the holiday season

Why Springer’s?

Springer’s Jewelers is a fourth-generation, family-owned jeweler with over 150 years of history and a culture built on integrity, collaboration, and excellence. We pride ourselves on our vibrant, team-driven environment where every employee plays a vital role in creating extraordinary client experiences.When you join Springer’s, you become part of a legacy—one that values growth, celebrates milestones, and empowers its people to deliver their very best every day.

About Springer’s Jewelers

Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high-quality fine jewelry and timepieces to thousands of patrons and visitors each year. Since 1870, Springer’s has celebrated life’s most meaningful moments with exceptional craftsmanship and care. We are Maine’s oldest operating jewelry store and among the oldest fine jewelers in the United States. Springer’s Jewelers fosters a fun, fast-paced, and thriving work environment. In addition to competitive pay and benefits, every employee has the opportunity to earn bonuses tied to company performance and to share in our annual profit-sharing program. Springer’s Jewelers is an Equal Opportunity Employer.

Job Description:

Springer’s Jewelers is looking for extraordinary people to join our Bath, ME team as full-time Fine Jewelry Sales Professionals. This is a full-time opportunity with competitive hourly pay, a generous monthly commission structure, and the potential for bonuses and incentives.

Who We’re Looking For:

At Springer's, we know that experience doesn't always equal alignment. That’s why we’re shifting our focus toward finding individuals who demonstrate empathy, drive, and resilience—the core traits of every top-performing sales professional.You donot need fine jewelry experience to apply. If you've built strong client relationships in luxury retail environments (bridal, fashion, cosmetics, automotive, etc.) and are ready to deepen your career in a new, rewarding field, we want to hear from you.

What You’ll Do:

As a Springer's Sales Professional, you will be trusted to deliver a Superior Experience Always to our clients—from first interaction to final purchase and beyond. Your work will include:

• Creating a warm, welcoming environment that puts clients at ease
• Developing meaningful relationships and uncovering client needs through active listening and empathy
• Educating clients about their options and guiding them to the best possible purchase
• Staying curious and engaged with ongoing training, product education, and professional development
• Supporting team goals while delivering personal sales excellence

What You Bring:

• A genuine love for people and a desire to make meaningful connections
• A track record of success in customer-facing or sales roles (luxury retail a plus)
• Resilience and drive—you take feedback well and are eager to grow
• Confidence with communication, both verbal and written
• Availability to work 5 full days per week (Tuesday–Saturday)

Position Details:

• Full-time, 40 hours/week (Tuesday–Saturday)
• Competitive base pay + uncapped commission + bonus opportunities
• Full benefits package
• Retail environment requires extended hours during peak holiday seasons

Why Springer’s?

As a fourth-generation, family-owned business, Springer's Jewelers is more than a place to work—it’s a place to grow. Our sales professionals are among the best-trained in the industry, and we invest in their long-term success with top-tier education, mentorship, and career development.

About Springer's Jewelers:

Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States.Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.Springer’s Jewelers is an Equal Opportunity Employer.

About Springer’s Jewelers

Since 1870, Springer’s Jewelers has been New England’s trusted destination for fine jewelry, timepieces, and unmatched client service. As one of the oldest fine jewelers in the United States, we are proud of our heritage and equally committed to innovation, excellence, and growth. Our service departments are a cornerstone of our reputation, ensuring every client’s most treasured pieces are maintained to the highest standards.

Who We’re Looking For

Springer’s is always seeking skilled watchmakers and watch technicians — from early-career professionals eager to learn, to seasoned experts with certifications and extensive experience. If you are passionate about horology, precision craftsmanship, and luxury service, we want to meet you.

Our ideal candidates bring:

• Technical training or experience in the repair and servicing of fine timepieces.
• Familiarity with Swiss timepiece standards; luxury brand experience is a strong plus.
• The ability to diagnose, disassemble, repair, refinish, and reassemble watches to the highest quality standards.
• Strong attention to detail and a commitment to excellence.
• Clear, professional communication skills when working with sales staff, coordinators, and clients.

What You’ll Do

Depending on your level of experience, responsibilities may include:

• Inspecting and diagnosing timepieces to create accurate service estimates.
• Performing in-house repairs, maintenance, refinishing, and assembly.
• Testing and calibrating watches to ensure accuracy and performance.
• Refinishing cases and bracelets to meet brand standards.
• Collaborating with our service coordinators and sales team to provide a seamless client experience.
• Maintaining a clean, organized, and well-equipped workbench and repair environment.

Opportunities at Springer’s

• For entry-level technicians: hands-on training and mentorship with experienced watchmakers.
• For certified and senior watchmakers: opportunities to work with Swiss luxury timepieces, achieve and maintain certifications, and contribute to building one of New England’s leading service departments.
• For all: a supportive, collaborative culture, competitive compensation, and a full benefits package, including eligibility for company-wide profit sharing.

Why Join Us

At Springer’s, you’ll be part of a legacy brand with a reputation built on trust, craftsmanship, and client relationships. We provide a professional environment where watchmakers and technicians can do their best work, with the tools, support, and respect they deserve.

If you’re ready to bring your skills — and your passion for fine timepieces — to a family-owned jeweler that values precision, tradition, and growth, we’d love to hear from you.

Apply anytime. Even if we are not currently hiring for your exact role, we are always open to conversations with talented watchmakers and technicians.

Job Description:

Springer’s Jewelers is looking for extraordinary people to join our Portland, ME team as full-time Fine Jewelry Sales Professionals. This is a full-time opportunity with competitive hourly pay, a generous monthly commission structure, and the potential for bonuses and incentives.

Who We’re Looking For:

At Springer's, we know that experience doesn't always equal alignment. That’s why we’re shifting our focus toward finding individuals who demonstrate empathy, drive, and resilience—the core traits of every top-performing sales professional.You donot need fine jewelry experience to apply. If you've built strong client relationships in luxury retail environments (bridal, fashion, cosmetics, automotive, etc.) and are ready to deepen your career in a new, rewarding field, we want to hear from you.

What You’ll Do:

As a Springer's Sales Professional, you will be trusted to deliver a Superior Experience Always to our clients—from first interaction to final purchase and beyond. Your work will include:

• Creating a warm, welcoming environment that puts clients at ease
• Developing meaningful relationships and uncovering client needs through active listening and empathy
• Educating clients about their options and guiding them to the best possible purchase
• Staying curious and engaged with ongoing training, product education, and professional development
• Supporting team goals while delivering personal sales excellence

What You Bring:

• A genuine love for people and a desire to make meaningful connections
• A track record of success in customer-facing or sales roles (luxury retail a plus)
• Resilience and drive—you take feedback well and are eager to grow
• Confidence with communication, both verbal and written
• Availability to work 5 full days per week (Tuesday–Saturday)

Position Details:

• Full-time, 40 hours/week (Tuesday–Saturday)
• Competitive base pay + uncapped commission + bonus opportunities
• Full benefits package
• Retail environment requires extended hours during peak holiday seasons

Why Springer’s?

As a fourth-generation, family-owned business, Springer's Jewelers is more than a place to work—it’s a place to grow. Our sales professionals are among the best-trained in the industry, and we invest in their long-term success with top-tier education, mentorship, and career development.

About Springer's Jewelers:

Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States.Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.Springer’s Jewelers is an Equal Opportunity Employer.

About Springer’s Jewelers

Since 1870, Springer’s Jewelers has been New England’s trusted destination for fine jewelry, timepieces, and unmatched client service. As one of the oldest fine jewelers in the United States, we are proud of our heritage and equally committed to innovation, excellence, and growth. Our service departments are a cornerstone of our reputation, ensuring every client’s most treasured pieces are maintained to the highest standards.

Who We’re Looking For

Springer’s is always seeking skilled watchmakers and watch technicians — from early-career professionals eager to learn, to seasoned experts with certifications and extensive experience. If you are passionate about horology, precision craftsmanship, and luxury service, we want to meet you.

Our ideal candidates bring:

• Technical training or experience in the repair and servicing of fine timepieces.
• Familiarity with Swiss timepiece standards; luxury brand experience is a strong plus.
• The ability to diagnose, disassemble, repair, refinish, and reassemble watches to the highest quality standards.
• Strong attention to detail and a commitment to excellence.
• Clear, professional communication skills when working with sales staff, coordinators, and clients.

What You’ll Do

Depending on your level of experience, responsibilities may include:

• Inspecting and diagnosing timepieces to create accurate service estimates.
• Performing in-house repairs, maintenance, refinishing, and assembly.
• Testing and calibrating watches to ensure accuracy and performance.
• Refinishing cases and bracelets to meet brand standards.
• Collaborating with our service coordinators and sales team to provide a seamless client experience.
• Maintaining a clean, organized, and well-equipped workbench and repair environment.

Opportunities at Springer’s

• For entry-level technicians: hands-on training and mentorship with experienced watchmakers.
• For certified and senior watchmakers: opportunities to work with Swiss luxury timepieces, achieve and maintain certifications, and contribute to building one of New England’s leading service departments.
• For all: a supportive, collaborative culture, competitive compensation, and a full benefits package, including eligibility for company-wide profit sharing.

Why Join Us

At Springer’s, you’ll be part of a legacy brand with a reputation built on trust, craftsmanship, and client relationships. We provide a professional environment where watchmakers and technicians can do their best work, with the tools, support, and respect they deserve.

If you’re ready to bring your skills — and your passion for fine timepieces — to a family-owned jeweler that values precision, tradition, and growth, we’d love to hear from you.

Apply anytime. Even if we are not currently hiring for your exact role, we are always open to conversations with talented watchmakers and technicians.

Job Description:

Springer’s Jewelers is looking for extraordinary people to join our Portsmouth, NH team as full-time Fine Jewelry Sales Professionals. This is a full-time opportunity with competitive hourly pay, a generous monthly commission structure, and the potential for bonuses and incentives.

Who We’re Looking For:

At Springer's, we know that experience doesn't always equal alignment. That’s why we’re shifting our focus toward finding individuals who demonstrate empathy, drive, and resilience—the core traits of every top-performing sales professional.You donot need fine jewelry experience to apply. If you've built strong client relationships in luxury retail environments (bridal, fashion, cosmetics, automotive, etc.) and are ready to deepen your career in a new, rewarding field, we want to hear from you.

What You’ll Do:

As a Springer's Sales Professional, you will be trusted to deliver a Superior Experience Always to our clients—from first interaction to final purchase and beyond. Your work will include:

• Creating a warm, welcoming environment that puts clients at ease
• Developing meaningful relationships and uncovering client needs through active listening and empathy
• Educating clients about their options and guiding them to the best possible purchase
• Staying curious and engaged with ongoing training, product education, and professional development
• Supporting team goals while delivering personal sales excellence

What You Bring:

• A genuine love for people and a desire to make meaningful connections
• A track record of success in customer-facing or sales roles (luxury retail a plus)
• Resilience and drive—you take feedback well and are eager to grow
• Confidence with communication, both verbal and written
• Availability to work 5 full days per week (Tuesday–Saturday)

Position Details:

• Full-time, 40 hours/week (Tuesday–Saturday)
• Competitive base pay + uncapped commission + bonus opportunities
• Full benefits package
• Retail environment requires extended hours during peak holiday seasons

Why Springer’s?

As a fourth-generation, family-owned business, Springer's Jewelers is more than a place to work—it’s a place to grow. Our sales professionals are among the best-trained in the industry, and we invest in their long-term success with top-tier education, mentorship, and career development.

About Springer's Jewelers:

Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States.Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.Springer’s Jewelers is an Equal Opportunity Employer.

About Springer’s Jewelers

Since 1870, Springer’s Jewelers has been New England’s trusted destination for fine jewelry, timepieces, and unmatched client service. As one of the oldest fine jewelers in the United States, we are proud of our heritage and equally committed to innovation, excellence, and growth. Our service departments are a cornerstone of our reputation, ensuring every client’s most treasured pieces are maintained to the highest standards.

Who We’re Looking For

Springer’s is always seeking skilled watchmakers and watch technicians — from early-career professionals eager to learn, to seasoned experts with certifications and extensive experience. If you are passionate about horology, precision craftsmanship, and luxury service, we want to meet you.

Our ideal candidates bring:

• Technical training or experience in the repair and servicing of fine timepieces.
• Familiarity with Swiss timepiece standards; luxury brand experience is a strong plus.
• The ability to diagnose, disassemble, repair, refinish, and reassemble watches to the highest quality standards.
• Strong attention to detail and a commitment to excellence.
• Clear, professional communication skills when working with sales staff, coordinators, and clients.

What You’ll Do

Depending on your level of experience, responsibilities may include:

• Inspecting and diagnosing timepieces to create accurate service estimates.
• Performing in-house repairs, maintenance, refinishing, and assembly.
• Testing and calibrating watches to ensure accuracy and performance.
• Refinishing cases and bracelets to meet brand standards.
• Collaborating with our service coordinators and sales team to provide a seamless client experience.
• Maintaining a clean, organized, and well-equipped workbench and repair environment.

Opportunities at Springer’s

• For entry-level technicians: hands-on training and mentorship with experienced watchmakers.
• For certified and senior watchmakers: opportunities to work with Swiss luxury timepieces, achieve and maintain certifications, and contribute to building one of New England’s leading service departments.
• For all: a supportive, collaborative culture, competitive compensation, and a full benefits package, including eligibility for company-wide profit sharing.

Why Join Us

At Springer’s, you’ll be part of a legacy brand with a reputation built on trust, craftsmanship, and client relationships. We provide a professional environment where watchmakers and technicians can do their best work, with the tools, support, and respect they deserve.

If you’re ready to bring your skills — and your passion for fine timepieces — to a family-owned jeweler that values precision, tradition, and growth, we’d love to hear from you.

Apply anytime. Even if we are not currently hiring for your exact role, we are always open to conversations with talented watchmakers and technicians.

While most of our hiring happens at the store level, we occasionally recruit for company-wide roles that support our full team- from product and operations to marketing and leadership. These positions may be based out of one of our store locations or corporate home office, work in a hybrid capacity, or travel between locations as needed. When available, openings will be listed here.

If you don’t see a role that fits your background or goals, we still welcome hearing from you. You’re invited to submit a resume and cover letter detailing your career aspirations and the kind of work you hope to do in your next chapter.