SPRINGER'S IS HIRING
Career Opportunities
Do you love jewelry and watches and want to help clients celebrate life's most cherished moments? Do you dream of working in an employee-driven, fast-paced work environment? Springer's Jewelers is a coastal Maine and New Hampshire family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Join the family and check out our job openings by location below.
Bath, ME
Inventory Coordinator
Position Overview: The Inventory Coordinator plays a vital role in managing inventory and providing essential support to the sales and service teams at the store level. With a focus on inventory control, this role ensures efficient stock management and acts as an advocate for the sales team by addressing their needs and communicating them effectively to the inventory department. The Coordinator also handles various administrative tasks to support smooth store operations and enhance the client experience with occasional client facing interactions to support both sales and service customer needs.Principal Duties & Responsibilities:Inventory and Store Office Duties:
- Inventory Opening Procedure: Oversee the Diamond Inventory Count in accordance with Store Manager Assignments.
- Stock Coordination: Facilitate the transfer of stock in and out of the store.
- Website Orders: Fulfill online orders and prepare shipments to clients.
- Outgoing Purchases & Vendor Returns: Process and ship outgoing purchases and manage vendor returns.
- Interstore Transfers: Manage laydowns for Interstore Transfer Client Pickups and communicate with clients when items are ready.
- Stock Replenishment: Oversee the replenishment of incoming stock and manage special orders within the system.
- Memo Inventory: Handle and manage memo inventory requirements.
- Diamond Verification: Conduct inspections and verification of inscriptions.
- Lay-a-way Reconciliation: Prepare and review the Lay-a-way Reconciliation Report.
- Inventory Opportunities: Identify and report missed inventory opportunities to the Inventory Director.
- Pending Report: Maintain and manage the Pending Report for Special Orders.
- Inventory Setup: Assist in setting up inventory in store displays during understaffed periods.
- Donated Items Coordination: Organize and manage the store’s donated items for nonprofit organizations.
- Trunk Show Support: Provide support for instore trunk shows, ensuring items are prepared before leaving the store.
- Back-Office Procedures: Open the safe, set up the office, and manage daily office tasks.
- Stocking Needs: Identify and address the store’s stocking needs.
- Office Supplies: Order and stock general office supplies and branded materials related to sold inventory (e.g., jewelry boxes, bags, tissue paper).
Communication Standards:
- Advocacy for Sales Team: Act as a key advocate for the sales team, regularly gathering insights and feedback to address their issues and needs.
- Timely Communication: Ensure that sales team needs and concerns are promptly communicated to the inventory department to facilitate quick resolutions.
- Feedback Loop: Establish and maintain a feedback loop with the sales team to continually assess and address inventory-related issues and improve store operations.
- Collaborative Approach: Work closely with sales and service teams to ensure inventory processes support their objectives and contribute to a superior client experience.
Preferred Experience:
- Administrative/Operations Experience: 1-3 years in an administrative or operations role.
- Project Management: Ability to manage multiple projects and proactively solve problems.
- Team Environment: General understanding of team dynamics and collaboration.
- Communication Skills: Strong verbal and written communication skills across various departments.
- Education: High school diploma required.
Position Details:
- Work Schedule: Full-time, 40 hours per week, Tuesday-Saturday.
- Compensation: Competitive pay and benefit package.
- Holiday Hours: Retail setting requires extended hours during the holiday season.
About Springer's Jewelers:Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States.Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.Springer’s Jewelers is an Equal Opportunity Employer.Become a key player in our team and help deliver an exceptional experience for our clients while managing inventory with precision and efficiency!
Sales Professional
Summary of the Position:
As a Springer’s Jewelers Sales Professional, we are the trusted leaders in our professions. We have the highest levels of education and skills, are advanced in the art of selling, carry the most elite and diverse assortment of inventory, and we are at the forefront of the ever-changing retail market. A Springer’s Sales Professional will take on all sales responsibilities in the store that creates a Superior Experience Always for our clients, from generating leads to wrapping up sales, delivering a professional and educational product presentation to customers, and upholding our company values and standards. A Successful Sales Professional is relentlessly focused on continuous improvement and professional development and consistently exceeding the expectations of our clients.
Job Duties include but are not limited to:
- Create a welcoming environment that makes our clients feel at home and at ease. We use empathy to meet them where they are at the moment.
- Develop and cultivate strong buying relationships with our clients and bond with them to learn more about their journey and their needs to provide a Superior Experience.
- Deliver an immersive and shareable customer service experience that ensures ongoing relationships and superior levels of customer satisfaction.
- Work with customers to determine their needs and then educate them about the right product to fit their needs.
- We are relentless at learning, defining, and exceeding our customer expectations. We use company literature and available vendor training resources to stay up to date on product features and key selling points to provide our clients a Superior Experience that educates them on their investment and allows them time to provide feedback and additional information
Preferred Experience / Qualifications:
- 3-5 years of retails sales, preferably high-end or luxury retail items
- Ability to work 5 full days (40 hours) each week between Tuesday through Saturday
- General understanding of the principles of retail sales
- Strong verbal and written communication skills
- Customer Service Experience
- High school diploma required
- Proven track record in achieving sales quotas
Position Details:
- Full-time, 40 hours per week (Tuesday-Saturday)
- Competitive pay and benefit package
- Retail setting requires extended hours during the holiday season
About Springer's Jewelers:
Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States.
Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.
Springer’s Jewelers is an Equal Opportunity Employer.
Service Coordinator
Summary of the Department:
The Service Coordinator role falls under the Client-Facing Department at Springer’s Jewelers, dedicated to providing a “Superior Experience, Always!” (SEA). This department handles all aspects of client service including answering phones, qualifying in-store needs, responding to inquiries, and resolving customer concerns in a professional manner. Responsibilities encompass in-store jewelry cleaning, inspections, repair intake, repair coordination, liquidation and consignment offers, appraisals, and watch battery replacements.
Summary of the Position:
The Service Coordinator at Springer’s Jewelers is integral to overseeing the jewelry repair process from initial client interaction through to job completion. This role demands a high level of collaboration with sales and service teams as well as external repair vendors. The ideal candidate will have a robust understanding of jewelry terminology, quality control, and excellent communication skills for interacting with clients, vendors, and internal teams. The role requires the ability to manage a variety of tasks and responsibilities efficiently while providing outstanding client service.
Core Responsibilities:
Service Intake:
- Assist sales staff with on-site battery changes, pin replacements, and bracelet sizing.
- Handle watch and jewelry repair service intake within designated time frames.
- Identify and create opportunities to upsell and cross-sell to clients.
- Assist with onsite liquidation offers, using diagnostic equipment and entering information into the system accurately.
- Maintain a clean, organized, and well-stocked intake counter and contribute to the overall cleanliness of the store.
- Provide consistent coverage at the intake desk to assist clients promptly and collaborate with sales team members to ensure a superior client experience.
Jewelry Service Facilitation:
- Facilitate the intake of all jewelry repairs by inspecting items, reviewing paperwork for accuracy, and determining appropriate service paths.
- Process outgoing mail to vendors and ensure repairs are documented accurately in the S2K system, including descriptions, instructions, images, vendor information, QC status, and pricing.
- Maintain accurate records of the repair coordination process using logs on the OneDrive.
- Communicate with customers, service, or sales staff regarding jewelry repairs, estimates, and status updates.
- Receive and process incoming jewelry repair-related mail and inspect all returned repairs.
Ongoing/Miscellaneous Tasks:
- Support Customer Service staff with administrative duties as needed.
- Assist with point-of-sale setup, closing, and transactions when required.
- Help manage findings and forever parts inventory.
- Utilize Springer’s technology platforms and participate in regular meetings and updates.
Preferred Experience:
- 1-3 years of experience in customer service, sales, or administrative roles.
- Ability to manage multiple projects, think proactively, and solve problems independently.
- General understanding of team dynamics and principles.
- Strong verbal and written communication skills for interacting with various departments.
- High school diploma required.
Position Details:
- Type: Full-Time
- Hours: 40 hours per week, Tuesday-Saturday
- Compensation: Competitive pay and benefits package
- Note: Extended hours required during the holiday season
About Springer's Jewelers:
Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States.
Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.
Springer’s Jewelers is an Equal Opportunity Employer.
Portland, ME
Client Experience Coordinator
SUMMARY OF THE POSITION
The Client Experience Coordinator is responsible for creating a welcoming atmosphere for clients while providing seamless support to the sales team in delivering an exceptional customer experience. This role combines operational efficiency with outstanding client service in a luxury retail environment, ensuring that every guest feels valued and attended to during their visit from start to finish.
PRINCIPAL DUTIES & RESPONSIBILITIESClient Interaction and Service
- Client Welcoming/Checking In:
Warmly welcome guests upon entry, ensuring timely and meaningful introductions to the sales team.
Manage the flow of clients, ensuring walk-ins are appropriately directed to available sales associates.
Offer jewelry cleaning services and facilitate the inspection process.
- Client Communication:
- Respond promptly to client inquiries via phone and email, maintaining professionalism and brand standards.
- Utilize a welcoming script and maintain an upbeat tone when answering calls.
Sales Support
- POS and Transaction Assistance:
Proficiently handle POS operations including ringing sales, layaways, special orders, and processing returns/exchanges.
Manage multiple forms of payment, including Wells Fargo Financing.
- Sales Team Collaboration:
- Assist the sales team during presentations, enhancing the overall customer experience. Including Gift Wrapping at the time of purchase.
- Participate in morning huddles, reviewing daily appointments and staffing needs.
Operational Efficiency & Technology
- Store Preparation and Maintenance:
Maintain cleanliness and organization of the sales floor, including glass cases, counters, and inventory displays.
Perform hourly case walks, ensuring all display areas are clean and well-presented.
Complete daily AM/PM checklists, including restocking supplies (e.g., beverages, gift wrap materials).
- Event Support:
- Collaborate with the Store Manager and Marketing Director on event preparation, creating supply lists and managing logistics.
- Ensure event spaces are organized and ready for guests.
Inventory Management
- Supply and Inventory Coordination:
- Restock necessary supplies for guest services, including gift wrap stations and refreshments.
- Communicate inventory needs to the Store Manager and assist in managing store supplies.
Reporting and Feedback
- Client Experience Tracking:
- Monitor store traffic and client interactions, providing insights to the Retail Operations Manager for continuous improvement.
- Document client feedback and suggest enhancements to the guest experience.
Ongoing Tasks
- Assist with various duties as assigned by the Retail Management Team.
- Participate in training sessions to enhance product knowledge and client service skills.
Expectations and Guidelines
- Maintain a high level of attention to detail in all aspects of the role, particularly in visual merchandising and client interactions.
- Foster a collaborative and supportive environment for the sales team, ensuring that all client appointments and inquiries are handled with care.
PREFERRED EXPERIENCE
- Customer Service Experience: 1-3 years in luxury retail or customer service preferred.
- Systems: Proficient in POS systems and retail inventory management recommended.
- Environment: General understanding of team dynamics and team collaboration. Ability to multi task is fast paced environment.
- Communication Skills: Strong verbal/written communication and interpersonal skills.
- Education: High school diploma required.
POSITION DETAILS
- Work Schedule: Full-time, 40 hours per week, Tuesday-Saturday.
- Compensation: Competitive pay and benefit package.
- Holiday Hours: Retail setting requires extended hours during the holiday season.
About Springer's Jewelers:Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States. Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.
Springer’s Jewelers is an Equal Opportunity Employer.
Sales Professional
Summary of the Position:
As a Springer’s Jewelers Sales Professional, we are the trusted leaders in our professions. We have the highest levels of education and skills, are advanced in the art of selling, carry the most elite and diverse assortment of inventory, and we are at the forefront of the ever-changing retail market. A Springer’s Sales Professional will take on all sales responsibilities in the store that creates a Superior Experience Always for our clients, from generating leads to wrapping up sales, delivering a professional and educational product presentation to customers, and upholding our company values and standards. A Successful Sales Professional is relentlessly focused on continuous improvement and professional development and consistently exceeding the expectations of our clients.
Job Duties include but are not limited to:
- Create a welcoming environment that makes our clients feel at home and at ease. We use empathy to meet them where they are at the moment.
- Develop and cultivate strong buying relationships with our clients and bond with them to learn more about their journey and their needs to provide a Superior Experience.
- Deliver an immersive and shareable customer service experience that ensures ongoing relationships and superior levels of customer satisfaction.
- Work with customers to determine their needs and then educate them about the right product to fit their needs.
- We are relentless at learning, defining, and exceeding our customer expectations. We use company literature and available vendor training resources to stay up to date on product features and key selling points to provide our clients a Superior Experience that educates them on their investment and allows them time to provide feedback and additional information
Preferred Experience / Qualifications:
- 3-5 years of retails sales, preferably high-end or luxury retail items
- Ability to work 5 full days (40 hours) each week between Tuesday through Saturday
- General understanding of the principles of retail sales
- Strong verbal and written communication skills
- Customer Service Experience
- High school diploma required
- Proven track record in achieving sales quotas
Position Details:
- Full-time, 40 hours per week (Tuesday-Saturday)
- Competitive pay and benefit package
- Retail setting requires extended hours during the holiday season
About Springer's Jewelers:
Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States.
Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.
Springer’s Jewelers is an Equal Opportunity Employer.
Service Intake Coordinator
Summary of the Department:
The Service Intake Coordinator role falls under the Client-Facing Department at Springer’s Jewelers, dedicated to providing a “Superior Experience, Always!” (SEA). This department handles all aspects of client service, including answering phones, qualifying in-store needs, responding to inquiries, and resolving customer concerns in a professional manner. Responsibilities encompass in-store jewelry cleaning, inspections, repair intake, repair coordination, liquidation and consignment offers, appraisals, and watch battery replacements.
Summary of the Position:
The Service Intake Coordinator at Springer’s Jewelers is integral to overseeing the jewelry repair process from initial client interaction through to job completion. The ideal candidate will demonstrate a high level of professionalism and exceptional verbal and written communication skills in all client interactions and internal communications. This role demands a robust understanding of jewelry terminology, quality control, and a high level of collaboration with sales and service teams. The candidate should have a proven background in client-facing roles, showcasing excellence in customer service and a strong desire to grow within the company. Adaptability to transition smoothly into a sales-oriented environment through targeted training is essential. Successful candidates will exhibit traits necessary for success in a sales position, including drive, empathy, and resilience. The role requires the ability to manage a variety of tasks efficiently while providing outstanding client service.
Core Responsibilities:
- Assist sales staff with on-site battery changes, pin replacements, and bracelet sizing.
- Handle watch and jewelry repair service intake within designated time frames.
- Identify and create opportunities to upsell and cross-sell to clients.
- Assist with onsite liquidation offers, using diagnostic equipment and entering information into the system accurately.
- Maintain a clean, organized, and well-stocked intake counter and contribute to the overall cleanliness of the store.
- Provide consistent coverage at the intake desk to assist clients promptly and collaborate with sales team members to ensure a superior client experience.
Ongoing/Miscellaneous Tasks:
- Support Service staff with administrative duties as needed.
- Assist with point-of-sale setup, closing, and transactions when required.
- Utilize Springer’s technology platforms and participate in regular meetings and updates.
Preferred Experience:
- 3+ years of experience in customer service or client-facing roles.
- Ability to manage multiple projects, think proactively, and solve problems independently.
- General understanding of team dynamics and principles.
- Strong verbal and written communication skills for interacting with various departments.
- High school diploma required.
Position Details:
- Type: Full-Time
- Hours: 40 hours per week, Tuesday-Saturday
- Compensation: Competitive pay and benefits package
- Note: Extended hours required during the holiday season
About Springer's Jewelers:
Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States.
Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.
Springer’s Jewelers is an Equal Opportunity Employer.
Portsmouth, NH
Client Experience Coordinator
SUMMARY OF THE POSITION
The Client Experience Coordinator is responsible for creating a welcoming atmosphere for clients while providing seamless support to the sales team in delivering an exceptional customer experience. This role combines operational efficiency with outstanding client service in a luxury retail environment, ensuring that every guest feels valued and attended to during their visit from start to finish.
PRINCIPAL DUTIES & RESPONSIBILITIESClient Interaction and Service
- Client Welcoming/Checking In:
Warmly welcome guests upon entry, ensuring timely and meaningful introductions to the sales team.
Manage the flow of clients, ensuring walk-ins are appropriately directed to available sales associates.
Offer jewelry cleaning services and facilitate the inspection process.
- Client Communication:
- Respond promptly to client inquiries via phone and email, maintaining professionalism and brand standards.
- Utilize a welcoming script and maintain an upbeat tone when answering calls.
Sales Support
- POS and Transaction Assistance:
Proficiently handle POS operations including ringing sales, layaways, special orders, and processing returns/exchanges.
Manage multiple forms of payment, including Wells Fargo Financing.
- Sales Team Collaboration:
- Assist the sales team during presentations, enhancing the overall customer experience. Including Gift Wrapping at the time of purchase.
- Participate in morning huddles, reviewing daily appointments and staffing needs.
Operational Efficiency & Technology
- Store Preparation and Maintenance:
Maintain cleanliness and organization of the sales floor, including glass cases, counters, and inventory displays.
Perform hourly case walks, ensuring all display areas are clean and well-presented.
Complete daily AM/PM checklists, including restocking supplies (e.g., beverages, gift wrap materials).
- Event Support:
- Collaborate with the Store Manager and Marketing Director on event preparation, creating supply lists and managing logistics.
- Ensure event spaces are organized and ready for guests.
Inventory Management
- Supply and Inventory Coordination:
- Restock necessary supplies for guest services, including gift wrap stations and refreshments.
- Communicate inventory needs to the Store Manager and assist in managing store supplies.
Reporting and Feedback
- Client Experience Tracking:
- Monitor store traffic and client interactions, providing insights to the Retail Operations Manager for continuous improvement.
- Document client feedback and suggest enhancements to the guest experience.
Ongoing Tasks
- Assist with various duties as assigned by the Retail Management Team.
- Participate in training sessions to enhance product knowledge and client service skills.
Expectations and Guidelines
- Maintain a high level of attention to detail in all aspects of the role, particularly in visual merchandising and client interactions.
- Foster a collaborative and supportive environment for the sales team, ensuring that all client appointments and inquiries are handled with care.
PREFERRED EXPERIENCE
- Customer Service Experience: 1-3 years in luxury retail or customer service preferred.
- Systems: Proficient in POS systems and retail inventory management recommended.
- Environment: General understanding of team dynamics and team collaboration. Ability to multi task is fast paced environment.
- Communication Skills: Strong verbal/written communication and interpersonal skills.
- Education: High school diploma required.
POSITION DETAILS
- Work Schedule: Full-time, 40 hours per week, Tuesday-Saturday.
- Compensation: Competitive pay and benefit package.
- Holiday Hours: Retail setting requires extended hours during the holiday season.
About Springer's Jewelers:Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States. Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.
Springer’s Jewelers is an Equal Opportunity Employer.
Estate Buyer
Summary of Position: The Estate Buyer at Springer’s Jewelers will play a crucial role in evaluating and purchasing estate jewelry and watches for liquidation and resale. This position requires a high level of professionalism, market knowledge, and communication skills to engage effectively with clients, co-workers, and vendor partners. The Estate Buyer will be part of a specialized team that provides immediate service, evaluations, liquidation offers, and diamond grading, contributing to the success and reputation of Springer’s Jewelers.
Key Responsibilities:
Client Engagement:
- Meet with clients to assess and value jewelry, timepieces, flatware, and serving ware for liquidation offers.
- Document valuations and offers through various platforms, including Estate Order Entry and Client Selling Appointments.
Gemstone and Diamond Evaluation:
- Identify and grade diamonds and gemstones using gemological tools (e.g., microscope, loupe, refractometer).
- Conduct thorough tests to ensure accurate identification and grading of metals and materials.
Collaboration:
- Support jewelers and associates with inquiries regarding loose diamonds and colored stones necessary for job development.
- Maintain accurate records and update job information as needed.
Confidentiality and Ethics:
- Uphold strict confidentiality standards and demonstrate high ethical integrity in all transactions and evaluations.
Qualifications:
- Proven experience in jewelry and watch evaluation, buying, or appraising, with a strong understanding of estate jewelry and watch market trends.
- Proficiency with gemological tools and techniques for diamond and gemstone grading.
- Excellent communication and interpersonal skills, with a focus on client service.
- Strong analytical and problem-solving abilities.
- High ethical standards and a commitment to maintaining confidentiality.
- Relevant certifications (e.g., GIA, AGS) are a plus.
Why Join Springer’s Jewelers? At Springer’s Jewelers, you’ll be part of a dedicated team committed to excellence in the jewelry retail industry. We value integrity, professionalism, and a passion for fine jewelry. If you are a knowledgeable and enthusiastic estate buyer looking to contribute to our legacy of quality service, we encourage you to apply!
About Springer's Jewelers:Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States.Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.Springer’s Jewelers is an Equal OpportunityEmployer.
Inventory Coordinator
Position Overview: The Inventory Coordinator plays a vital role in managing inventory and providing essential support to the sales and service teams at the retail level. With a focus on inventory control, this role ensures efficient stock management and acts as an advocate for the sales team by addressing their needs and communicating them effectively to the inventory department. The Coordinator also handles various administrative tasks to support smooth store operations and enhance the client experience.Principal Duties & Responsibilities:Inventory Duties:
- Inventory Opening Procedure: Oversee the Diamond Inventory Count in accordance with Management Assignments.
- Stock Coordination: Facilitate the transfer of stock in and out of the store.
- Website Orders: Fulfill online orders and prepare shipments to clients.
- Outgoing Purchases & Vendor Returns: Process and ship outgoing purchases and manage vendor returns.
- Interstore Transfers: Manage laydowns for Interstore Transfer Client Pickups and communicate when client's items are ready.
- Stock Replenishment: Oversee the replenishment of incoming stock and manage special orders within the system.
- Memo Inventory: Handle and manage memo inventory requirements.
- Diamond Verification: Conduct inspections and verification of inscriptions.
- Lay-a-way Reconciliation: Prepare and review the Lay-a-way Reconciliation Report.
- Inventory Opportunities: Identify and report missed inventory opportunities to the Inventory Director.
- Pending Report: Maintain and manage the Pending Report for Special Orders.
- Inventory Setup: Assist in setting up inventory in store displays during understaffed periods.
- Donated Items Coordination: Organize and manage the store’s donated items for nonprofit organizations.
- Trunk Show Support: Provide support for instore trunk shows, ensuring items are prepared before leaving the store.
- Back-Office Procedures: Open the safe, set up the office, and manage daily office tasks.
- Stocking Needs: Identify and address the store’s stocking needs.
Communication Standards:
- Timely Communication: Ensure that sales team needs and concerns are promptly communicated to the inventory department to facilitate quick resolutions.
- Feedback Loop: Establish and maintain a feedback loop with the sales team to continually assess and address inventory-related issues and improve store operations.
- Collaborative Approach: Work closely with sales and service teams to ensure inventory processes support their objectives and contribute to a superior client experience.
Preferred Experience:
- Administrative/Operations Experience: 1-3 years in an administrative or operations role.
- Project Management: Ability to manage multiple projects and proactively solve problems.
- Team Environment: General understanding of team dynamics and collaboration.
- Communication Skills: Strong verbal and written communication skills across various departments.
- Education: High school diploma required.
Position Details:
- Work Schedule: Full-time, 40 hours per week, Tuesday-Saturday.
- Compensation: Competitive pay and benefit package.
- Holiday Hours: Retail setting requires extended hours during the holiday season.
About Springer's Jewelers: Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States.Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.Springer’s Jewelers is an Equal OpportunityEmployer. Become a key player in our team and help deliver an exceptional experience for our clients while managing inventory with precision and efficiency!
Retail Operations Manager
SUMMARY OF THE POSITION
Retail Operations Managers are pivotal in ensuring that retail stores function efficiently and effectively, providing a high-quality shopping experience for customers. They oversee various aspects of store operations, from managing staff and inventory to technology and security and implementing strategies to drive profitability. Their role requires a balance of leadership, strategic thinking, and a hands-on approach to managing the day-to-day operations while aligning with the broader goals of the retail organization.
PRINCIPAL DUTIES & RESPONSIBILITIES
Inventory and Store Operations Management:
- Inventory Control:
- Deliverables: Oversee and ensure accurate inventory counts, stock transfers, and receiving of replenishments. Implement and maintain efficient inventory procedures to prevent discrepancies and optimize stock levels.
- Responsibilities: Conduct regular inventory audits, manage special orders and memo inventory, and handle diamond verification and lay-a-way reconciliations.
- Security & Technology Oversight:
- Deliverables: Maintain a secure store environment through effective monitoring and implementation of security & technology protocols. Ensure that all security procedures are adhered to and address any security issues promptly.
- Responsibilities: Oversee the store’s security systems, manage access controls, technology and investigate and resolve security incidents.
- Sales, Service and Client Experience Support:
- Deliverables: Provide backup support to the Store Management team in all sales, service and client experience functions. Ensure that the sales floor is adequately staffed and that team members are supported in delivering exceptional client experiences – in the event that the Store Manager or Service Manager is not present and available.
- Responsibilities: Assist in managing sales operations, address client concerns, and support the sales team in providing superior service.
- Store Operations:
- Deliverables: Ensure smooth store operations by managing back-office procedures, including opening and closing procedures, and maintaining office supplies and client experience items.
- Responsibilities: Oversee the organization of donated items, support instore trunk shows, and manage office and client experience supplies.
Team Leadership and Development:
- Deliverables: Lead and develop a high-performing team by providing training, coaching, and performance feedback. Foster a collaborative environment that promotes teamwork and employee engagement.
- Responsibilities: Conduct regular team meetings, address performance issues, and implement training programs to enhance team capabilities and store performance.
Communication and Coordination:
- Deliverables: Act as the primary point of contact for communication between the sales team and inventory department. Ensure that sales and inventory needs are addressed promptly and effectively.
- Responsibilities: Establish and maintain effective communication channels, gather and relay feedback from the sales floor, and coordinate with other departments to resolve issues and improve processes.
PREFERRED EXPERIENCE
- Retail Experience: 5+ years of experience in a retail environment, with a strong understanding of retail operations, inventory management, and security procedures.
- Management Experience: 3+ years of management experience, including team leadership, training, and performance management.
- Skills: Ability to manage multiple projects, solve problems proactively, and work collaboratively in a team environment.
- Communication Skills: Strong verbal and written communication skills with the ability to interact effectively with various departments and clients.
- Education: High school diploma required; additional education or certification in retail management is a plus.
POSITION DETAILS
- Work Schedule: Full-time, 40 hours per week, Tuesday-Saturday.
- Compensation: Competitive pay and benefit package.
- Holiday Hours: Retail setting requires extended hours during the holiday season.
About Springer's Jewelers:
Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States. Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year. Springer’s Jewelers is an Equal Opportunity Employer.
Join our team as a Retail Operations Manager and play a crucial role in ensuring efficient store operations, excellent client service, and effective inventory management!
Sales Professional
Summary of the Position:
As a Springer’s Jewelers Sales Professional, we are the trusted leaders in our professions. We have the highest levels of education and skills, are advanced in the art of selling, carry the most elite and diverse assortment of inventory, and we are at the forefront of the ever-changing retail market. A Springer’s Sales Professional will take on all sales responsibilities in the store that creates a Superior Experience Always for our clients, from generating leads to wrapping up sales, delivering a professional and educational product presentation to customers, and upholding our company values and standards. A Successful Sales Professional is relentlessly focused on continuous improvement and professional development and consistently exceeding the expectations of our clients.
Job Duties include but are not limited to:
- Create a welcoming environment that makes our clients feel at home and at ease. We use empathy to meet them where they are at the moment.
- Develop and cultivate strong buying relationships with our clients and bond with them to learn more about their journey and their needs to provide a Superior Experience.
- Deliver an immersive and shareable customer service experience that ensures ongoing relationships and superior levels of customer satisfaction.
- Work with customers to determine their needs and then educate them about the right product to fit their needs.
- We are relentless at learning, defining, and exceeding our customer expectations. We use company literature and available vendor training resources to stay up to date on product features and key selling points to provide our clients a Superior Experience that educates them on their investment and allows them time to provide feedback and additional information
Preferred Experience / Qualifications:
- 3-5 years of retails sales, preferably high-end or luxury retail items
- Ability to work 5 full days (40 hours) each week between Tuesday through Saturday
- General understanding of the principles of retail sales
- Strong verbal and written communication skills
- Customer Service Experience
- High school diploma required
- Proven track record in achieving sales quotas
Position Details:
- Full-time, 40 hours per week (Tuesday-Saturday)
- Competitive pay and benefit package
- Retail setting requires extended hours during the holiday season
About Springer's Jewelers:
Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States.
Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.
Springer’s Jewelers is an Equal Opportunity Employer.
Service Intake Coordinator
Summary of the Deparment:
The Service Intake Coordinator role falls under the Service Department at Springer’s Jewelers, as a client facing role dedicated to providing a “Superior Experience, Always!” (SEA). This department handles all aspects of client service, including answering phones, qualifying in-store needs, responding to inquiries, and resolving customer concerns in a professional manner. Responsibilities encompass in-store jewelry cleaning, inspections, repair intake, repair coordination, liquidation and consignment offers, appraisals, and watch battery replacements.
Summary of the Position:
The Service Intake Coordinator at Springer’s Jewelers is integral to overseeing the jewelry repair process from initial client interaction through to job completion. The ideal candidate will demonstrate a high level of professionalism and exceptional verbal and written communication skills in all client interactions and internal communications. This role demands a robust understanding of jewelry terminology, quality control, and a high level of collaboration with sales and service teams. The candidate should have a proven background in client-facing roles, showcasing excellence in customer service and a strong desire to grow within the company. Adaptability to transition smoothly into a sales-oriented environment through targeted training is essential. Successful candidates will exhibit traits necessary for success in a sales position, including drive, empathy, and resilience. The role requires the ability to manage a variety of tasks efficiently while providing outstanding client service.
Core Responsibilities
- Assist sales staff with on-site battery changes, pin replacements, and bracelet sizing.
- Handle watch and jewelry repair service intake within designated time frames.
- Identify and create opportunities to upsell and cross-sell to clients.
- Assist with onsite liquidation offers, using diagnostic equipment and entering information into the system accurately.
- Maintain a clean, organized, and well-stocked intake counter and contribute to the overall cleanliness of the store.
- Provide consistent coverage at the intake desk to assist clients promptly and collaborate with sales team members to ensure a superior client experience.
Ongoing/Miscellaneous Tasks:
- Support Service staff with administrative duties as needed.
- Assist with point-of-sale setup, closing, and transactions when required.
- Utilize Springer’s technology platforms and participate in regular meetings and updates.
Preferred Experience:
- 3+ years of experience in customer service or client-facing roles.
- Ability to manage multiple projects, think proactively, and solve problems independently.
- General understanding of team dynamics and principles.
- Strong verbal and written communication skills for interacting with various departments.
- High school diploma required.
Position Details:
- Type: Full-Time
- Hours: 40 hours per week, Tuesday-Saturday
- Compensation: Competitive pay and benefits package
- Note: Extended hours required during the holiday season
About Springer’s Jewelers:Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high-quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and one of the oldest fine jewelers in the United States.Springer’s Jewelers takes pride in its company culture, which consists of an employee-driven, fun, fast-paced, and thriving work environment. We offer competitive pay and a rich benefits package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company-wide gross profit goals set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.Springer’s Jewelers is an Equal Opportunity Employer
Watch Service Coordinator
Summary of Position: The Watch Service Coordinator is responsible for ensuring a seamless and luxury customer service experience for all clients requiring watch servicing at a Rolex Plaque Watch Shop & Portsmouth Retail location. This role acts as the primary point of contact between clients and the watch repair department, providing expert guidance, timely communication, and personalized experience for all Rolex watch service needs.
Key Responsibilities:
- Client Relations & Communication:
- Serve as the main point of contact for all clients requiring Rolex watch service.
- Deliver a premium and personalized experience by providing expert advice on service options, timelines, and repair statuses.
- Handle all inquiries related to Rolex repairs, maintenance, and warranties, ensuring accurate and professional communication both in person and over the phone.
- Manage and communicate updates to clients regarding service progress and completion, ensuring transparency and satisfaction throughout the process.
- Service Repair Coordination:
- Act as the liaison between the client, in-house watchmakers, and Rolex Service Centers to ensure efficient and high-quality service.
- Oversee the intake and documentation of Rolex watches needing service, ensuring all relevant information is accurately recorded.
- Track all watch repairs through the service pipeline, maintaining a high level of organization and accountability for timely completion.
- Operations Coordination:
- Rolex Parts Ordering & Receiving: Manage the ordering, receiving, and inventory of Rolex parts required for watch repairs, ensuring timely availability of parts to meet service deadlines.
- KPI Tracking & Reporting: Monitor and analyze Key Performance Indicators (KPIs) related to service productivity, client satisfaction, and turnaround times. Report regularly on service performance and suggest improvements.
- Productivity & Goal Tracking: Set and monitor service goals for the watch repair department, ensuring alignment with Rolex standards. Work closely with watchmakers and staff to meet productivity targets and exceed client expectations.
- Watch Shop Maintenance: Oversee the cleanliness, organization, and maintenance of the watch repair shop to ensure compliance with Rolex’s strict operational standards.
- Brand Representation:
- Uphold the values and luxury standards of the Rolex brand in all client interactions.
- Educate clients on Rolex care guidelines and service options, promoting Rolex’s commitment to excellence and precision.
- Ensure the service area maintains a pristine, inviting, and professional appearance that reflects Rolex’s brand image.
- Documentation & Follow-Up:
- Prepare and manage detailed service documentation, including client records, service histories, and warranty details.
- Facilitate after-service follow-up to ensure client satisfaction and address any post-service inquiries or needs.
- Manage any warranty claims or escalation issues, working closely with Rolex Service Centers to provide resolutions.
- Collaboration:
- Work closely with the retail and sales teams to ensure a holistic luxury experience for clients, from purchasing to post-sales service.
- Liaise with Rolex regional service representatives and external service centers to remain informed of updates, procedures, and best practices.
PREFERRED EXPERIENCE
- Customer Service Experience: 5+ years in a luxury customer service role.
- Project Management: Ability to manage multiple projects and proactively solve problems.
- Team Environment: General understanding of team dynamics and collaboration.
- Communication Skills: Strong verbal and written communication skills across various departments.
- Education: High school diploma required.
POSITION DETAILS
- Work Schedule: Full-time, 40 hours per week, Tuesday-Saturday.
- Compensation: Competitive pay and benefit package.
- Holiday Hours: Retail setting requires extended hours during the holiday season.
About Springer's Jewelers:
Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States. Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year. Springer’s Jewelers is an Equal Opportunity Employer.
To Apply
Email your completed application and cover letter to renee@springersjewelers.com
Working at Springer's Jewelers
Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States.
Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.