Careers - Engagement, Jewelry, Watch & Repair & more
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    CAREERS

    TRUSTED JEWELERS SINCE 1870

    Job Openings


    Springer's is hiring! Now's your opportunity to join in on the fun! Do you love jewelry and want to help clients celebrate life's most cherished moments? Do you dream of working in an employee-driven, fast-paced work environment? Springer's Jewelers is a coastal Maine and New Hampshire family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Join the family and check out our job openings by location below.

    BATH, MAINE

    Service repair Coordinator

    SERVICE INTAKE COORDINATOR - BATH

    Summary of the Department:  

    This position falls under a client-facing service department that meets the direct needs of our clients by offering a superior experience always beginning with answering the phones, and qualifying in-store needs. Client Service and Support would provide answers to questions and inquiries, address customer concerns and resolve immediate customer issues. This department will also facilitate all in-store ring cleaning and watch batteries. In addition to these client-facing duties, the Client Service and Support Team will be responsible for transfers, task list, shipping and receiving, batch processing, and posting.

    Summary of the Position:

    Springer’s Jewelers Service Coordinator is responsible for creating a Client experience that is based in Trust. They will do this by facilitating all watch and/or jewelry repairs using the most up to date tools and processes in the jewelry industry. With the client experience at the forefront, the Service Coordinator will ensure a transparent flow of the process from the point of take in with the Client to the completion of the job. They will work closely with the sales staff, our internal service vendors, as well as any external vendors involved in the repair service process. Working with our community within Springer’s Jewelers as well as trusted partners in our industry, the Service Coordinator will create Superior Experience Always.

    Job Duties include but are not limited to:

    • Review all tickets for Incoming Service Procedure compliancE
    • Review quotation accuracy and/or draft estimate
    • Determine Service Vendor (Internal or External)
    • Communicate service estimates to customers
    • Communicate information between Vendors and customers
    • Coordinate all shipping (Service to vendor, completed repairs to vendor, findings returns)
    • Quality Control Inspection of all completed repairs from Internal and External repair facilities
    • Invoice all repairs
    • Log bench jeweler quality control return
    • Notify customers of completed repairs
    • Assist Client Service Manager with data entry for quarterly service goal accomplishment
    • Update & Maintain all service dashboards throughout the year

    Preferred Experience / Qualifications:

    • 1-3+ years jewelry experience
    • Consistently demonstrates high quality work
    • Attention to detail
    • Strong work ethic
    • Basic computer skills
    • Ability to work as part of a larger store team to create the best possible experience for both clients and coworkers

    Position Details:

    • Full-time, 40 hours per week (Tuesday-Saturday)
    • Competitive pay and benefit package
    • Retail setting requires extended hours during the holiday season

    About Springer's Jewelers:

    Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States.

    Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.

    Springer’s Jewelers is an Equal Opportunity Employer.

    To Apply:

    Please email your cover letter, resume and job application to kate@springersjewelers.com.

    PORTLAND, MAINE

    appraiser + estate buyer

    JEWELRY APPRAISER + ESTATE BUYER - PORTLAND

    Summary of Position:  

    Using gemological and jewelry knowledge and expertise to serve clients.

    The Jewelry Appraiser/Buyer for Springer’s Jewelers will evaluate and identify jewelry, gemstone, watches, and other fine items for Insurance Appraisal Documents and Estate Buying purposes. In addition to accurately identifying and evaluating jewelry, gemstones, watches, and other fine items for professional appraisals and liquidation offer evaluations, this position is amongst our highly specialized team members who can offer immediate service and repair evaluations and facilitation, and diamond grading to clients and team members.

    Job Duties include but are not limited to:

    • Prepares formal appraisals and/or liquidation and consignment offers on jewelry, and watches, identifies and grades stones, and conducts tests on stones and metals; uses gemological tools such as leverage gauge, microscope, loupe, refractometer, polariscope, diamond light, UV lamp, scales, lab book reference material, etc., as required for proper gem identification, and GIA and AGS standards.

    • Communicates with co-workers, clients, personal representatives, legal representation, and insurance company representatives regarding appraisal and liquidation and/or consignment offer details.

    • Answers customer inquiries concerning appraisal procedures. Communicate the amount of time necessary to complete an outside appraisal depending upon the complexity and the number of items.

    • Using Springer’s pricing guidelines and standards to establish values for insider and outside appraisal items.

    • Updates previous appraisals (inside and outside). Investigates and analyzes computer data, bill of sale documents verifies merchandise, and determines new values. Updates name changes, address changes, name transfers to new owners, etc. Communicates any appraisal variances to sales associates, customer service associates, or clients directly.

    • Assists jewelers and associates with questions and requests regarding loose diamonds and colored stones needed for repair and sales development and/or completion. Matches type, size, shape, and color of gemstones according to job instructions. Notes stone details, costs, and price for final processing.

    • Updates job records and computer data with appropriate information

    • Photographing the items and saving to Springer’s database

    • Maintain strict confidentiality and have high ethical standards and integrity

    Preferred Experience / Qualifications:

    • Jewelry/Retail, Customer Service, Detail Oriented, Strong computer, written, and verbal communication skills.
    • High school diploma required
    • GIA Certifications
    • Insurance Appraisal Experience
    • Excellent oral and written communication skills

    Position Details:

    • Full-time, 40 hours per week
    • Competitive pay and benefit package
    • Retail setting requires extended hours during the holiday season

    About Springer's Jewelers:

    Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States.

    Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.

    Springer’s Jewelers is an Equal Opportunity Employer.

    To Apply:

    Please email your cover letter, resume and job application to kate@springersjewelers.com.

    bench jeweler

    BENCH JEWELER - PORTLAND

    Summary of Position:  

    A Bench Jeweler position for Springer’s Jewelers includes repairing, estimating, cleaning, and inspecting our client’s jewelry, our stock merchandise, and our estate merchandise. Bench Jewelers are proficient in working in sterling silver, platinum, gold, and some palladium jewelry. Jewelers are accomplished in stone setting both diamonds and colored stones, round and fancy shapes, and in all techniques (i.e. prong, bezel, channel, flush). Jewelers are also capable of communicating effectively with sales staff as well as customers and are able to comply with the tasks given. Jewelers are responsible for meeting all repair and production deadlines while ensuring product and service quality.

    Job Duties include but are not limited to:

    • Evaluating and estimating incoming repair jobs
    • Completing Customer Repair, Stock or Estate jobs by the noted due date
    • Operating the Laser Welder, torches, steamer, ultrasonic, buffers and rhodium station
    • Proper opening and shut down of the shop equipment
    • Notating if additional/alternative work is required on incoming repairs

    Preferred Experience / Qualifications:

    • 3- 5+ years bench jewelry experience
    • Consistently demonstrates high quality work
    • Attention to detail
    • Strong work ethic
    • Basic computer skills
    • Ability to work as part of a larger store team to create the best possible experience for both clients and coworkers

    Position Details:

    • Full-time, 40 hours per week
    • Competitive pay and benefit package
    • Retail setting requires extended hours during the holiday season

    About Springer's Jewelers:

    Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers have celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States.

    Springer's Jewelers is prideful of its company culture that consists of an employee-driven, fun, fast-paced and thriving work environment. We offer competitive pay and a rich benefit package. A Fine Jewelry Sales Professional will be offered base pay plus monthly commission. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee as a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.

    Springer’s Jewelers is an Equal Opportunity Employer.

    To Apply:

    Please email your cover letter, resume and job application to kate@springersjewelers.com.

    Client Services Coordinator

    CLIENT SERVICE COORDINATOR - PORTLAND

    Summary of Position:  

    This position falls under a client-facing service department that meets the direct needs of our clients by offering a superior experience always beginning with answering the phones, and qualifying in-store needs. Client Service and Sales Support would provide answers to questions and inquiries, address customer concerns and resolve immediate customer issues. This department will also facilitate all in-store ring cleaning and watch batteries. In addition to these client-facing duties, the Client Service and Sales Support Team member will be responsible for transfers, task list, shipping and receiving, batch processing, and posting.

    Job Duties include but are not limited to:

    • Answering incoming telephone calls and email inquiries in a timely and professional manner. Relaying messages to the appropriate individuals
    • Processing cash, layaway, credit card transitions for customers.
    • Complete daily opening and closing procedures.
      • Including Closing out the register and reconcile the cash drawer.
    • Opening incoming mail and distributing in a timely manner
    • Processing merchandise interdepartmental transfers in the system
    • Maintain strict confidentiality and have high ethical standards and integrity
    • Facilitate incoming repairs as needed to support sales staff. This requires inspection and diagnosis and then a determination on how/where to send them for service:
      • Process all repairs through the system with appropriate descriptions, instructions, images, vendor information, and pricing.

      • Communicate with customers or sales staff regarding their repairs/estimates.

      • Inspection of all returned repairs from third party repair facilities or our internal shops and log bench jeweler quality control returns

      • Running the open repair report weekly to check the status of all repairs that are currently in the system and follow up on status when necessary.

    Preferred Experience / Qualifications:

    • Strong verbal and written communication skills 
    • High school diploma required
    • Microsoft 365 – specifically excel experience preferred

    Position Details:

    • Retail setting requires extended hours during the holiday season

    About Springer's Jewelers:

    Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States.

    Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.

    Springer’s Jewelers is an Equal Opportunity Employer.

    To Apply:

    Please email your cover letter, resume and job application to kate@springersjewelers.com.

    store manager

    STORE MANAGER - PORTLAND

    Summary of Position:  

    At Springer’s Jewelers, we are all about creating a Superior Experience for our clients and as a Springer’s Store Manager, you will be accountable for being informed of, in control of, and responsible for everything in the store. While leading the team to deliver excellent customer service and product quality, a Store Manager must direct all functions and activities of the store to achieve sales and profit expectations. A Store Manager is responsible for fostering a positive, healthy and safe working environment, consistent with the Springer’s Core Values, while utilizing the team to their fullest potential. A Store Manager must nurture effective communication between Sales Team members, Client Support Staff, and all Operating Directors.

    Principal Duties & Responsibilities:

    Serve

    • Execute model work performance as a member of the team, establishing solid expectations for customer sales and service and foster unity amongst the team.
    • Plan and execute the scheduling and deployment of the team to ensure effective teamwork, customer in-store experience, and sales and service.
    • Create a store schedule and meeting cadence that places priority on work/life balance.
    • Communicate frequently with Department Head leadership including owners, attend all manager meetings, and effectively implement all policy and standards discussed.
    • Demonstrate honesty, integrity, commitment and understanding.

    Manage

    • Demonstrate ownership of the store by ensuring cleanliness, organization and attractiveness of the store’s interior and exterior.
    • Anticipate needs of customers, staff and management and work towards fulfilling them.
    • Train staff in the proper performance of their duties.
    • Implement and supervise correct and accurate cash and credit card systems.
    • Coordinate accurate audits and manage inventory and record keeping accordingly.
    • Understand and support the store's key performance indicators and financials which include gross profit goal setting and follow up.

    Develop

    • Lead excellent customer service through in-the-moment coaching and role modeling and create a store culture of continuous improvement.
    • Consistently review the store environment to identify problems, concerns and opportunities for change in order to provide coaching and direction for improvement.
    • Forecast hiring needs and ensure succession planning by identifying and developing future leaders with a potential to grow.
    • Create a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to staff to identify potential for improvement and ensure timely follow-up on all personnel issues.
    • Establish accountability for work performance, reprimanding and using write-ups and commendations in a consistent and respectful manner when necessary, recognizing appropriate levels of discretion.
    • Foster a positive, healthy and safe working environment by understanding and addressing individuals’ motivations, needs and concerns.

    Position Details:

    • Full-time, 40 hours per week
    • Competitive pay and benefit package
    • Retail setting requires extended hours during the holiday season

    About Springer's Jewelers:

    Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers have celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States.

    Springer's Jewelers is prideful of its company culture that consists of an employee-driven, fun, fast-paced and thriving work environment. We offer competitive pay and a rich benefit package. A Fine Jewelry Sales Professional will be offered base pay plus monthly commission. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee as a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.

    Springer’s Jewelers is an Equal Opportunity Employer.

    To Apply:

    Please email your cover letter, resume and job application to kathy@springersjewelers.com.

    PORTSMOUTH, NEW HAMPSHIRE

    appraiser + estate buyer

    JEWELRY APPRAISER + ESTATE BUYER - PORTSMOUTH

    Summary of Position:  

    Using gemological and jewelry knowledge and expertise to serve clients.

    The Jewelry Appraiser/Buyer for Springer’s Jewelers will evaluate and identify jewelry, gemstone, watches, and other fine items for Insurance Appraisal Documents and Estate Buying purposes. In addition to accurately identifying and evaluating jewelry, gemstones, watches, and other fine items for professional appraisals and liquidation offer evaluations, this position is amongst our highly specialized team members who can offer immediate service and repair evaluations and facilitation, and diamond grading to clients and team members.

    Job Duties include but are not limited to:

    • Prepares formal appraisals and/or liquidation and consignment offers on jewelry, and watches, identifies and grades stones, and conducts tests on stones and metals; uses gemological tools such as leverage gauge, microscope, loupe, refractometer, polariscope, diamond light, UV lamp, scales, lab book reference material, etc., as required for proper gem identification, and GIA and AGS standards.

    • Communicates with co-workers, clients, personal representatives, legal representation, and insurance company representatives regarding appraisal and liquidation and/or consignment offer details.

    • Answers customer inquiries concerning appraisal procedures. Communicate the amount of time necessary to complete an outside appraisal depending upon the complexity and the number of items.

    • Using Springer’s pricing guidelines and standards to establish values for insider and outside appraisal items.

    • Updates previous appraisals (inside and outside). Investigates and analyzes computer data, bill of sale documents verifies merchandise, and determines new values. Updates name changes, address changes, name transfers to new owners, etc. Communicates any appraisal variances to sales associates, customer service associates, or clients directly.

    • Assists jewelers and associates with questions and requests regarding loose diamonds and colored stones needed for repair and sales development and/or completion. Matches type, size, shape, and color of gemstones according to job instructions. Notes stone details, costs, and price for final processing.

    • Updates job records and computer data with appropriate information

    • Photographing the items and saving to Springer’s database

    • Maintain strict confidentiality and have high ethical standards and integrity

    Preferred Experience / Qualifications:

    • Jewelry/Retail, Customer Service, Detail Oriented, Strong computer, written, and verbal communication skills.
    • High school diploma required
    • GIA Certifications
    • Insurance Appraisal Experience
    • Excellent oral and written communication skills

    Position Details:

    • Full-time, 40 hours per week
    • Competitive pay and benefit package
    • Retail setting requires extended hours during the holiday season

    About Springer's Jewelers:

    Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States.

    Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.

    Springer’s Jewelers is an Equal Opportunity Employer.

    To Apply:

    Please email your cover letter, resume and job application to kate@springersjewelers.com.

    Client Experience Coordinator

    Summary of Position:  

    The primary role of a Client Experience Coordinator is to introduce clients to Springer’s and to create a welcoming atmosphere that enhances their experience at Springer’s. The Client Experience Coordinator will provide support to the sales team on the floor, providing a seamless and superior customer service experience and ensuring a consistent flow of the team and clients throughout the store. This role will welcome guests and attend to their needs while they are visiting Springer’s. 

    Job Duties include but are not limited to:

    • Represent the Springer’s client experience and the brands of the store
    • Client welcoming and greeting
    • Understanding of the daily store appointment schedule and the availability of sales team throughout the day
    • Manage the daily schedule to ensure that the sales team is up and rotate guests without appointments to the appropriate salesperson

    Daily Tasks:

    • Create/update Client appointments  
    • Gift Wrapping for Client purchases 
    • Restocking wrapping room and refrigerators 
    • Clean Client jewelry while they are waiting  
    • Assist sales team as needed and in sales presentations  
    • Organize understock and replace merchandise as needed 
    • Maintain case and counter cleanliness 
    • Purchasing/stocking supplies (liquor, wine, water bottles, kitchen items, coffee, creamer, soap, dry goods, etc.) and restock areas 
    • Event preparation and planning, including day of logistics 
    • Maintain and report door counter and closed sales reports 
    • Assist with scheduling to reflect client traffic needs  

    Preferred Experience / Qualifications:

    • Strong verbal and written communication skills 
    • High school diploma required
    • Microsoft 365 – specifically excel experience preferred

    Position Details:

    • Retail setting requires extended hours during the holiday season

    About Springer's Jewelers:

    Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States.

    Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.

    Springer’s Jewelers is an Equal Opportunity Employer.

    To Apply:

    Please email your cover letter, resume and job application to ashley@springersjewelers.com.

    Sales professional

    SALES PROFESSIONAL - PORTSMOUTH

    Summary of the Position:

    As a Springer’s Jewelers Sales Professional, we are the trusted leaders in our professions. We have the highest levels of education and skills, are advanced in the art of selling, carry the most elite and diverse assortment of inventory, and we are at the forefront of the ever-changing retail market. A Springer’s Sales Professional will take on all sales responsibilities in the store that creates a Superior Experience Always for our clients, from generating leads to wrapping up sales, delivering a professional and educational product presentation to customers, and upholding our company values and standards. A Successful Sales Professional is relentlessly focused on continuous improvement and professional development and consistently exceeding the expectations of our clients. 

    Job Duties include but are not limited to:

    • Create a welcoming environment that makes our clients feel at home and at ease. We use empathy to meet them where they are at the moment. 
    • Develop and cultivate strong buying relationships with our clients and bond with them to learn more about their journey and their needs to provide a Superior Experience. 
    • Deliver an immersive and shareable customer service experience that ensures ongoing relationships and superior levels of customer satisfaction.
    • Work with customers to determine their needs and then educate them about the right product to fit their needs. 
    • We are relentless at learning, defining, and exceeding our customer expectations.   We use company literature and available vendor training resources to stay up to date on product features and key selling points to provide our clients a Superior Experience that educates them on their investment and allows them time to provide feedback and additional information  

    Preferred Experience / Qualifications:

    •   3-5 years of retails sales, preferably high-end or luxury retail items

    • Ability to work 5 full days (40 hours) each week between Tuesday through Saturday

    • General understanding of the principles of retail sales

    • Strong verbal and written communication skills

    • Customer Service Experience

    • High school diploma required

    • Proven track record in achieving sales quotas

    Position Details:

    • Full-time, 40 hours per week (Tuesday-Saturday)
    • Competitive pay and benefit package
    • Retail setting requires extended hours during the holiday season

    About Springer's Jewelers:

    Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States.

    Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.

    Springer’s Jewelers is an Equal Opportunity Employer.

    To Apply:

    Please email your cover letter, resume and job application to kathy@springersjewelers.com.